Fast and efficient service. I will use them again and recommend them to friends.
Dyddiad y pryniant: 18/08/2020
0
Rhannwch
KA
Keith Andrew
Dilyswyd gan Feefo
5 years ago
What Keith Andrew said about Fabric Online:
Good experience, web site easy to use, fast delivery, well packaged, only downside no correspondence from the seller not even an automated acknowoledgment confirming the order would have been 5 star...
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Tom
Fabric Online
5 years ago
Good Afternoon Keith,
We're incredibly pleased to hear that you've had such an easy and pleasant experience, this is certainly something that we pride ourselves on. I'm sorry to learn that you haven't received any correspondence from us though.
Typically you should be able to expect two to three emails from us after placing your order. A confirmation that your order has been received, a confirmation that your order has been processed and dispatched, and a notification from the courier (with the exception of Royal Mail) with your tracking details.
On occasion one or more of these emails may end up in your junk folder.
We will look into why you may not have received any of these, as it may also be true for other customers and if so needs to be resolved – thank you for the heads-up.
KA
Keith Andrew
5 years ago
Hi Tom thanks for the quick response the e mails were in my spam folder so have upgraded to 5 star sorry for the misunderstanding
Excellent customer service - I missed an item off my order and it was added with no issue after a quick phonecall. Staff (especially Tom) are extremely helpful. Delivery within a few days.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
