How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Adolygiadau Explore

Arddangos pob 8,282 adolygiad

Cwsmer Dibynadwy

Dilyswyd gan Feefo

6 years ago

They are usually efficient and always polite to speak to. A few times, the system seemed to break down.

Product reviews

Dyddiad y pryniant: 27/09/2019

Cwsmer Dibynadwy

Dilyswyd gan Feefo

6 years ago

Enjoyed the small group and exposure to urban and rural

Great tour leader

Product reviews

Dyddiad y pryniant: 28/09/2019

Cwsmer Dibynadwy

Dilyswyd gan Feefo

6 years ago

Amazing trip and saw so many wild animals

Great experience, the safaris exceeded all my expectations. Would certainly recommend it

Product reviews

Dyddiad y pryniant: 22/09/2019

Cwsmer Dibynadwy

Dilyswyd gan Feefo

6 years ago

There were aspects of the holiday which were not clear from the description of the holiday both from the internet/ book to when I booked . Having booked for single supplement and having to share on...

Sam - Customer Relations

Explore

6 years ago

Hi, Thank you for your feedback. On some of our trips a single room is not available throughout - especially if using traditional accommodation such as Ryokans. As such we note where a single room is available on each day within the trip notes.

Product reviews

Dyddiad y pryniant: 26/09/2019

Explore

Dilyswyd gan Feefo

6 years ago

What Explore said about Explore:

Good

Explore may have been fine, the main problem was the accommodation. We’d been moved to a base half an hours drive away and with such a packed schedule and short time to do it it did impact. The...

Charlotte - Customer Relations

Explore

6 years ago

Thank you for your comments Jayne, unfortunately the accommodation situation was one that's extremely rare and was sadly unbeknown to Explore until your arrival on tour. I'm confident that the alternative option was the very best available to us at the time, and that we, along with your Explore leader tried our very upmost to minimise the inconvenience to those affected yet we of course appreciate the upset caused. I'm so pleased however that you experienced some good sightings, and that your Explore leader was great.

Product reviews

Charlotte - Customer Relations

Explore

6 years ago

Hi Jayne, thank you for your comments - unfortunately the accommodation situation was one that's extremely rare and was sadly unbeknown to Explore until your arrival on tour. I'm confident that the alternative option was the very best available to us at the time, and that we, along with your Explore leader tried our very upmost to minimise the inconvenience to those affected yet we of course appreciate the upset caused. I'm so pleased however that you had a good weekend overall.

Dyddiad y pryniant: 16/09/2019

Cwsmer Dibynadwy

Dilyswyd gan Feefo

6 years ago

The trip was very well organised. Right amount of diration and activities. I had to change this trip a few times and customer services team were very helpful.

Product reviews

Dyddiad y pryniant: 30/09/2019

Explore

Dilyswyd gan Feefo

Bognor Regis

6 years ago

What Explore said about Explore:

We were first to book on the trip and all was smooth

Every day was a new adventure... The scenery was stunning, the varied accommodation was wonderful, it was fun and the wildlife incredible. Our guide Graeme and driver Roy provided excellent info,...

Product reviews

Dyddiad y pryniant: 28/09/2019

Cwsmer Dibynadwy

Dilyswyd gan Feefo

6 years ago

Very well organized, pacing was perfect

Our Tour leader Bhakta dev Singh seemed to know everybody everywhere we went, both in Nepal and Tibet. He was also very knowledgeable with any questions, and was the consummate organizer, often...

Product reviews

Dyddiad y pryniant: 22/09/2019

Cwsmer Dibynadwy

Dilyswyd gan Feefo

6 years ago

The trip was wonderful!

The itinerary was well thought out and interesting and varied. The leader was excellent - good people skills, organized, able to deal with things that came up.

Product reviews

Dyddiad y pryniant: 29/09/2019

Cwsmer Dibynadwy

Dilyswyd gan Feefo

6 years ago

This trip is so much more than just seeing Gorillas, Uganda has so much more to offer (safari’s, different landscapes, star gazing, walking safari, community visits). Wonderful

Product reviews

Dyddiad y pryniant: 25/09/2019

Not received a review invite?

View all media (9654)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Feefo Ecolabels

View 4 more badges

These badges verify that Explore’s environmental claims are clear and accurate, so you can be sure you’re shopping sustainably. Developed in partnership with ethy.

See other badges

Why trust Feefo reviews?

Dysgwch fwy am Feefo

Explore Adolygiadau

Walks and Coastal Towns of CroatiaMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchLoved hiking in national forests away from crowds. Split was way too crowded

Botswana Wildlife SafariMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchSafaris - seeing the leopards, lions and painted dogs. Sitting round the camp fire in the evenings

Japan In Depth - Footsteps of the ShogunMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchIt was a very busy 11 days and I feel we really experienced many aspects of Japanese life

Brown Bear WeekendMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchI think I put this on the last question. The main issue was accommodation being changed and this did significantly impact on what was,otherwise, a good weekend. An extra day would have been good...Read more

Transylvanian Long WeekendMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchThe trip was very well organised, and the driver and guide were both fantastic. They always went the extra mile. Great tour companions too! We had 8 in our group and everyone got along really well.

South Africa & EswatiniMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchAs described in brochure... Full on experience of the country and wildlife

Highlights of TibetMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchItinerary and pacing was excellent, and background information spot on.Particularly enjoyed the extraordinarily scenic drive along the Friendship Highway toward the end of our trip.

Brazilian Amazon by BoatMwy o adolygiadau o'r cynnyrch hwnEdrychwch ar wefan y cynnyrchI would drop the flight to Rio de Janeiro. I really liked the trips to various tributaries of the Amazon.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?