How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

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Service

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ratings over the past year

Arddangos pob 2,074,150 adolygiad

Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

i have to change resevations on a regular basis, using credits, old flights, your staff is unbelievably…

i have to change resevations on a regular basis, using credits, old flights, your staff is unbelievably patient and helpful...

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Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

Went flawlessly. No problems. Which is nice as it was my first time

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Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

excellent access and easy to use

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Cwsmer Dibynadwy

Dilyswyd gan Feefo

13 years ago

The customer service person did not know that the Atlanta address I was asking about…

The customer service person did not know that the Atlanta address I was asking about was the AirTran HQ. Neither did I. A friend told me later. I had this odd Atlanta addrses on my AirTran...