The tour guide, Waleed Kamouna, was absolutely the best! He explained everything so well, he knows his country, he knows his people, he knows this history. He made every effort to show us everything...
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Shamsa B
Encounters Travel Post
7 years ago
Dear Ms. Lydia Grotti,
Thank you for your feedback. We're delighted you were so happy with your guide Waleed. He's worked with us for many years and we're very proud of him and how he looks after our travellers.
Thank you also for your budgeting suggestion - we'll add something to our tour notes about the photo tickets at the sites.
The feluccas do indeed only sail during daylight hours - there are strict rules for safety reasons which prevent them from sailing at night. We'll add some wording to make this clearer, and I'm sorry for any disappointment caused.
Dyddiad y pryniant: 09/02/2019
0
Rhannwch
TC
Trusted Customer
7 years ago
What Trusted Customer said about Encounters Travel Post:
I enjoyed how the trip was handled except a few things. I went to Jordan solo & paid for a day early...I wanted to have a say in my departure from US flight & have an extra 1.5 days.
I asked for the...
Amazing tour. Any issues we had were addressed in a timely fashion and the resolutions were satisfactory. My only complaint is the driver picking us up was late and none of the cell numbers worked...
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Shamsa B
Encounters Travel Post
7 years ago
Hi,Thank you for your feedback. We're delighted you had such a great time with us in Jordan. I am sorry however about your arrival issues. We don't have a record of any missed calls on our UK 24hr number, but did spot a misleading way we were describing the code for the Jordan number on our vouchers which has been updated. Our apologies again for any inconvenience caused!
Everything was efficient and timely except it would have been better to have our international flight information sooner. Not knowing the carrier and detailed flight information severely limited our...
All the organization was perfect! Mariska took care of all the details and arranged all the upgrades and answered all our questions.
In Egypt everything was great as well, we couldn’t have asked for...
Before the trip Encounters Travel answered my enquiries promptly and responded to my many concerns. Pre-trip planning was a pleasant experience because they really seemed to understand my concerns...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in imaginative, adventurous, small group tours and travel-goers. What they have in common is a passion to go-a passion to encounter the vast diversity of our planet for real.
