Had een voucher om in te wisselen. Ben een uur bezig geweest om uiteindelijk uit te vinden hoe ik de voucher kon gebruiken. Heel onduidelijk.
Customer Support Team
ebookers
5 years ago
Hi there, we are sorry for the confusion caused and deeply regret the stress caused. Please be informed that the terms and conditions of the voucher can be accessed by login into your account under the Coupons section. Feel free to refer to the following URL for more understanding:
https://www.ebookers.ie/lp/deals/hotel-rebook-coupon
Thanks,^SS.
0
Rhannwch
MA
Marisol
5 years ago
What Marisol said about ebookers:
Great service, good prices.
For a fault of my own, I booked a flight that would not be suitable, and as soon as I realized that I contacted Ebookers and the matter was sorted in less than 24 hours.
1
Rhannwch
GI
Gillian
5 years ago
What Gillian said about ebookers:
Booked a hotel room with ebookers and paid them the full amount, Upom arrival at the hotel we were told that they had not received the reservation from ebookers and that they were fully booked,...
Read more
Customer Support Team
ebookers
5 years ago
Hi there, this is not good to here and would like to apologize for the inconvenience experience you had. We have checked the itinerary and could see that the reservation was a same-day check-in. The booking notification was sent successfully, possibly they might have missed processing the booking. Please be informed that we have refunded the full amount of 147.16 EUR to the original form of payment and rest assured that you would get the refund this week. The refund timeframe is 5 to 7 working days. Thanks for sharing your feedback over here,^SS.
0
Rhannwch
Cwsmer Dibynadwy
5 years ago
Easy and fast
Very easy to follow instructions and very quick and convenient
0
Rhannwch
Cwsmer Dibynadwy
5 years ago
disastrous customer service
To be honest if I could I would give you no star what so ever. All was fine when you were taking my money but now when everything is up in the air you don't want to talk to me. We have three separate...
Read more
Customer Support Team
ebookers
5 years ago
Hi there, we are sorry to learn about your disappointment. We found your reservation and can see you booked 3 itineraries with us. We have sent you an email. Please reply to the email for further assistance. Thanks^AS.
0
Rhannwch
Cwsmer Dibynadwy
5 years ago
Goed werkende App en scherpe tarieven
0
Rhannwch
Cwsmer Dibynadwy
5 years ago
Made booking but could not cancel online a joke
Terrible and terrible need I say anymore no
0
Rhannwch
CO
Colin
5 years ago
What Colin said about ebookers:
Ease of booking
Simple process
0
Rhannwch
SA
Sandra
5 years ago
What Sandra said about ebookers:
Change Site Payment Options
When booking the full amount was takin straight out! Not happy with this as wanted to only pay if and when we stayed. It does not have the option of PAY NOW OR PAY LATER. Even though when I rang up,...
At ebookers we believe in more rewarding travel experiences and as travel lovers ourselves, we understand that your journey begins with the planning of your trip. If you need help with an existing booking, chat now to our Virtual Agent
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At ebookers we believe in more rewarding travel experiences and as travel lovers ourselves, we understand that your journey begins with the planning of your trip. If you need help with an existing booking, chat now to our Virtual Agent
