It’s such a relief to come across a truly professional and competent company who deliver as promised. The embossed snuggle blanket was a delight enjoyed by the recipient and coveted by her friends.
3 stars atm as I've not opened my towels yet or washed them...however, still packaged they do look good.
Really disappointed I could not see a visual / proof of where the monogram would be before...
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Customer Service
Duncan Stewart
4 years ago
Thank you for your honest feedback about the website preview. We used to have a proof tool, but we found that it caused conflicts with other parts of the website and on surveying customers they'd prefer alternative features to work properly/ better speed vs. the preview feature. Amazon offers the preview feature but other sites like Etsy don't, so we decided to keep the website simple to avoid ongoing issues/issues in the rest of the purchasing experience.
Thank you,
Duncan Stewart team
Cwsmer Dibynadwy
4 years ago
Thankyou for your reply. I would have been happy to purchase from Amazon in order to use the preview feature. When I rang to discuss this issue, purchase from Amazon was not mentioned. However the towels have now been opened and used. Gorgeous quality, nice size and fab monogramming!
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