Directline Flights have been helping customers to compare and book flights since 2007.
Service
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ratings over the past year
Directline Flights is no longer an active Feefo customer
Arddangos pob 17,581 adolygiad
MS
Mr Stanley
3 years ago
What Mr Stanley said about Directline Flights:
Great thank you.
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Rhannwch
MH
Miss Hargreaves
3 years ago
What Miss Hargreaves said about Directline Flights:
I spoke directly to Tracey and she helped me instantly to solve my problem.
Brilliant Personal Service. I was was very worried when I rand and Tracey gave me total peace of mind. Many Thanks.
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Rhannwch
MW
Ms Watt
Edinburgh
3 years ago
What Ms Watt said about Directline Flights:
Great service; helpful staff.
All my queries were easily and efficiently dealt with
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Rhannwch
MH
Mrs Holmes
3 years ago
What Mrs Holmes said about Directline Flights:
Prompt replies to phone calls, friendly, efficient staff and exceptional service.
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Rhannwch
MC
Mrs Copley
3 years ago
What Mrs Copley said about Directline Flights:
Seems you have one chance to book flight ;price can change)If you have to s
Found it difficult to complete the requirements for luggage “had to come out of program and start again” (I only wanted one extra big bag) but did get there
Sara Bradley
Directline Flights
3 years ago
Dear Mrs Copley,
Many thanks for your feedback. I'm glad to hear that you were able to add the baggage you needed to your booking. Our call centre can make bookings over the phone at the same price as online. If you need anything further please call one of us on 020 8239 33333 and we will be more than happy to help. Best regards. Sara. Directline Customer Service Team
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Rhannwch
Cwsmer Dibynadwy
3 years ago
Unsuccessful online -customer services was first rate re boarding pass
Yes definitely - booking the flights was straight forward but as an elderly person I needed customer services to assist getting the boarding pass. Thank you
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Rhannwch
MW
Mrs Whicher
3 years ago
What Mrs Whicher said about Directline Flights:
Made things easy and simple
Very helpful, spoke to Sarah. Made booking flights easy as it used to be before technology took over. A delight to use an agent and confident that there is someone to go back to with any queries on...
Read more
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Rhannwch
Cwsmer Dibynadwy
3 years ago
Quite good but took me ages to do as not very technically minded not good with all this modern technology I just hope I have booked ok
Sara Bradley
Directline Flights
3 years ago
Dear Mr S.
Thank you for your feedback. You're very welcome to call one of the team who can go through your booking and cheque everything for you. Our number is 0208 239 3333. If you would prefer to make bookings by phone in the future, is the same price as booking on our website.
Best regards. Sara. Directline Customer Service Team
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Rhannwch
Cwsmer Dibynadwy
3 years ago
Very helpful via easy to understand emails when I sent questions!
They were patient and very helpful when I sent questions re things I did not understand.
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Rhannwch
Cwsmer Dibynadwy
3 years ago
Easy
Everything was so easy, I’m definitely use this again
Directline Flights have been helping customers to compare and book flights since 2007. Unlike our purely online competitors, we offer a very personal service with assistance at any time, before or after booking.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Directline Flights have been helping customers to compare and book flights since 2007. Unlike our purely online competitors, we offer a very personal service with assistance at any time, before or after booking.