I am not happy - I have tried to call Rock insurance to see if I am covered for a new holiday I booked this week- yet 4 times I have called and waited over 10 min and still no answer. this is not a good start.
Debenhams Travel Insurance
Debenhams Travel Insurance
10 years ago
Good Morning Amanda,
Thank you very much for taking the time to leave us with your feedback.
I am sorry that you had been unsuccessful in reaching a member of our sales team with your enquiry prior to your departure.
Our professionally trained staff will manage all calls as efficiently as they can during our busiest periods and your patience is greatly appreciated.
Please do not hesitate to contact us at debenhamstravelinsurance@rockinsurance.com should you have any further enquiries.
I apologise for any inconvenience that may have been caused.
Carl
Have not long got my policy so all I can rate is the person I spoke to when buying the policy. I really hope I don't need to claim but if I do, then would be a good time to give it a rating. The man...
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Dyddiad y pryniant: 26/04/2015
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Rhannwch
Cwsmer Dibynadwy
10 years ago
Very helpful
Dyddiad y pryniant: 18/05/2015
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Rhannwch
Cwsmer Dibynadwy
10 years ago
Lady on phone friendly & helpful & thorough
Product reviews
Dyddiad y pryniant: 07/05/2015
0
Rhannwch
Cwsmer Dibynadwy
10 years ago
Helpful and polite
Dyddiad y pryniant: 04/05/2015
0
Rhannwch
Cwsmer Dibynadwy
10 years ago
Clear explanations/instructions on the phone and cheerful staff.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Debenhams Travel Money. Take advantage of one of the best foreign exchange rates on the high street. With a host of great value financial services at your fingertips, Debenhams Personal Finance is here to help.
