Staff not friendly.
Made mistakes on date & called to amend but been told to cancel & start again if I want new certificate
I've emailed 2 times & never received reply.
I won't be using you...
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Debenhams Travel Insurance
Debenhams Travel Insurance
10 years ago
I'm sorry to learn that you felt our staff were not friendly and that you would not be using our services again. We take our customer service very seriously so I would kindly ask you to email me directly at debenhamstravelinsurance@rockinsurance.com, made for the attention of myself with more detail so I can look into this further. If you could also let me know what email address you used to contact us it would be greatly appreciated, as regrettably, we never received any emails from yourself.
I apologise for any inconvenience caused and look forward to hearing from you soon.
Steve
Dyddiad y pryniant: 04/06/2015
0
Rhannwch
Cwsmer Dibynadwy
10 years ago
Simple to set up and great value
Product reviews
Dyddiad y pryniant: 04/06/2015
0
Rhannwch
Cwsmer Dibynadwy
10 years ago
Great staff.
Product reviews
Dyddiad y pryniant: 02/06/2015
0
Rhannwch
Cwsmer Dibynadwy
10 years ago
Policy seems to give me excellent cover for a good price
Hi Tracey. Thank you for your review. It's fantastic to hear that you found our travel insurance easy to purchase and with good value to match. We hope that you have a great trip next month.
Steve
All in all a great service and easy to use apart from not being able to amend after submitting as put in wrong titles.
Debenhams Travel Insurance
Debenhams Travel Insurance
10 years ago
Hello Jacqueline. Thank you for your comments. I can see that your details have been amended and resent to the email address that we hold on file. I am sorry to hear that you are still waiting to receive your documents through the post; these have been sent and should be with you in the next couple of days.
Steve
Debenhams Travel Money. Take advantage of one of the best foreign exchange rates on the high street. With a host of great value financial services at your fingertips, Debenhams Personal Finance is here to help.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Debenhams Travel Money. Take advantage of one of the best foreign exchange rates on the high street. With a host of great value financial services at your fingertips, Debenhams Personal Finance is here to help.
