Dear customer,
Thank you for your feedback, as we dispatch a substantial quantity of orders each day we're unfortunately not able to contact every customer to ensure their order has been received however thank you for letting us know that you've not yet received your order in this particular instance. Whilst we generally expect that our international customers would receive orders in around a week at the longest, it can occasionally be up to 20 working days unfortunately - particularly with the delay around the festive period. If you don't receive your order by next week please do let us know and we will of course be able to arrange for a replacement to be sent out to you.
Kind regards,
Kasey Stone - Dawkes Sales
Delivery was excellent - especially as it was very close to Christmas. The manufacturer's carton was beautifully wrapped in brown paper - almost a work of art!
Bekki Lamstaes
Dawkes Music
7 months ago
Thank you for taking the time to share your kind feedback!
Dawkes Music is the UK's leading Woodwind & Brass Musical Instrument specialist store, established in 1966. With a range of over 2,000 instruments in stock, the UK's largest on-site Repair workshop and a massive range of Woodwind & Brass accessories and spares there really is nowhere else like it in the UK. Our multi-award winning service ensures the best possible buying experience.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Dawkes Music is the UK's leading Woodwind & Brass Musical Instrument specialist store, established in 1966. With a range of over 2,000 instruments in stock, the UK's largest on-site Repair workshop and a massive range of Woodwind & Brass accessories and spares there really is nowhere else like it in the UK. Our multi-award winning service ensures the best possible buying experience.