Instrument came in 3 days.for a student Cornet Rental.
Only issue I had is that the mouthpiece that came with it was quite dirty, so I had to get a cleaning kit to get rid of the gunk before...
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Kasey Stone
Dawkes Music
6 months ago
Dear customer,
Thank you for your feedback. I'm happy to hear that you're enjoying the cornet overall however I'd like to apologise that the quality control on the mouthpiece was lacking in this instance. I'd like to refund the cost of the cleaning kit for you as we definitely should have ensured the mouthpiece left us in just as good condition as the instrument, please could you provide me with the order details so that I can get this sorted for you?
Kind regards,
Kasey Stone - Dawkes Sales
JA
James
6 months ago
I appreciate your reply but I think it was just an honest mistake - I wouldn't expect any refund and the cleaning kit for me is part of maintaining the instrument so it's really no big deal.
Thanks for good faith offer though ❤️
I should hope that others see this review and at least see how well you guys responded! Thanks!
I was delighted with my experience with Dawkes. I absolutely love my new flute and found all the information I needed to feel happy to purchase with this company. Additionally, they were a pleasure...
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Bekki Lamstaes
Dawkes Music
6 months ago
Thank you for sharing such kind feedback! So glad to hear you are enjoying your new PB202ROE flute.
Great service my order of a saxophone was dispatched on the day of ordering and delivered the next day.
Bekki Lamstaes
Dawkes Music
6 months ago
We really appreciate you taking the time to share such kind words and feedback regarding your experience! We hope you are enjoying learning your new Windcraft alto sax.
Dawkes Music is the UK's leading Woodwind & Brass Musical Instrument specialist store, established in 1966. With a range of over 2,000 instruments in stock, the UK's largest on-site Repair workshop and a massive range of Woodwind & Brass accessories and spares there really is nowhere else like it in the UK. Our multi-award winning service ensures the best possible buying experience.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Dawkes Music is the UK's leading Woodwind & Brass Musical Instrument specialist store, established in 1966. With a range of over 2,000 instruments in stock, the UK's largest on-site Repair workshop and a massive range of Woodwind & Brass accessories and spares there really is nowhere else like it in the UK. Our multi-award winning service ensures the best possible buying experience.