i purchased the mouthpiece over two weeks ago and still have not received the mouthpiece.
Kasey Stone
Dawkes Music
6 months ago
Dear customer,
Thank you for your feedback and your separate correspondence. Unfortunately customs delays can be encountered on our international deliveries and this is something that we have no control over. I'm afraid that we're currently unable to provide a direct replacement as our next delivery on this particular mouthpiece isn't due until mid-August however I would be happy to provide a replacement of a different model or tip opening? There is still a strong chance that the mouthpiece will reach you as Italian customs are unfortunately known for their lengthy delays.
Kind regards,
Kasey Stone - Dawkes Sales
I can always rely on Dawkes for excellent service. Website is great with a wide variety of products. Payment is easy and delivery is usually swift. That’s why they are so highly rated by their...
Dawkes Music is the UK's leading Woodwind & Brass Musical Instrument specialist store, established in 1966. With a range of over 2,000 instruments in stock, the UK's largest on-site Repair workshop and a massive range of Woodwind & Brass accessories and spares there really is nowhere else like it in the UK. Our multi-award winning service ensures the best possible buying experience.
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Dawkes Music is the UK's leading Woodwind & Brass Musical Instrument specialist store, established in 1966. With a range of over 2,000 instruments in stock, the UK's largest on-site Repair workshop and a massive range of Woodwind & Brass accessories and spares there really is nowhere else like it in the UK. Our multi-award winning service ensures the best possible buying experience.