Cover-More Travel Insurance is no longer an active Feefo customer
Arddangos pob 3,254 adolygiad
TC
Trusted Customer
Dilyswyd gan Feefo
Geographe W>A>
6 years ago
What Trusted Customer said about Cover-More Travel Insurance:
service is poor
I have forwarded two emails to cover more in the past week regarding my policy but have not had the courtesy of a reply. This matter is urgent Very poor serviceService is poor
Customer Service Team
Cover-More Travel Insurance
6 years ago
We're so sorry about this experience.
We're currentlye experiencing extremely high volume of enquiries via our Telephone and Emails. We have followed up on your behalf.
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
6 years ago
What Trusted Customer said about Cover-More Travel Insurance:
I was the victim of a bag grab in Vietnam.
My claim was processed which was great, but it took a long time and I had to submit information more than once.
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
6 years ago
What Trusted Customer said about Cover-More Travel Insurance:
Respect, follow through, respond to complaints.
Stick to their online quotes. Respond respectfully and professionally to phone and email enquiries and complaint s.
Customer Service Team
Cover-More Travel Insurance
6 years ago
Hi, we're so sorry for the delay responding to your emails due to the unexpected high volume of enquiries
So we can assist you better, can you please provide the nature of your enquiry.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
6 years ago
Easy and effective.
System was easy to work and effective; interview for pre-existing medical condition was efficient and appropriate.
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
6 years ago
What Trusted Customer said about Cover-More Travel Insurance:
Great service
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
6 years ago
It has been a week and I still havn’t heard back from Cover more
I would like to have my email answered, I have been waiting for a week to hear back
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
Rosemeadow
6 years ago
What Trusted Customer said about Cover-More Travel Insurance:
They are good but a little expensive if you need extra cover
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
6 years ago
What Trusted Customer said about Cover-More Travel Insurance:
I have to ring them to add a day. Haven't done it yet
Customer Service Team
Cover-More Travel Insurance
6 years ago
Hi,
Thank you for your feedback. We can confirm that your travel insurance policy 720100015655 was extended at your request on 14/01/2020. An updated copy of your Certificate of Insurance was sent to the email address listed on the policy.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
6 years ago
Cover-Nothing
They charged a fortune to include cancellation cover and existing medical conditions but when I did have to cancel it took 2 hours waiting on the phone for the overseas call centre operator to...
Read more
Customer Service Team
Cover-More Travel Insurance
6 years ago
Thank you for your feedback.
We're so sorry about the experience you had with our team member on the phone. We would like to review this call for you. Can you kindly confirm if you are happy for us to contact you regarding this policy?
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
6 years ago
What Trusted Customer said about Cover-More Travel Insurance:
Why would you bother with travel insurance??
Not much to tell - we've booked to go to Japan in May and have already been told by Covermore that should we cancel because of the coronavirus concerns - we're not covered.
Customer Service Team
Cover-More Travel Insurance
6 years ago
Hi,
Thank you for your feedback.
We're sorry to hear that we have disappointed you. For the details our current Claim Advice in relation to the Coronavirus please refer to https://www.covermore.com.au/coronavirus-update
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
