How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Coverdrone Adolygiadau

http://www.coverdrone.com

EXCEPTIONAL

Specialist drone insurance for hobbyists and professionals, covering equipment and third-party liability.

Service

4.8

3,020

428

3,532

ratings over the past year

18,372 allan o 18,371 adolygiad

Cwsmer Dibynadwy

11 years ago

So far so good but not yet made a claim.

Cwsmer Dibynadwy

11 years ago

Marked as good from the sales experience and customer service elements. No cause to claim…

Marked as good from the sales experience and customer service elements. No cause to claim thus far (fingers crossed) so cannot comment on the service as a whole but happy with Cover Drone from my...

Cwsmer Dibynadwy

11 years ago

A very good, prompt and efficient service

Cwsmer Dibynadwy

11 years ago

Service as expected. A little disappointed that the price had increased between our initial quote…

Service as expected. A little disappointed that the price had increased between our initial quote and the final cost, but that is t be expected due to market forces in the insurance industry.

Coverdrone

11 years ago

I'm sorry you are disappointed with the premium. I've had a look through our file and can see that we quoted you in March and then again in July, before you went on cover. We do try and keep prices as low as we are able to, but unfortunately there was a rating increase from Insurers within that period which was outside of our control. Please get in touch if you would like to discuss it further - 01270 252252 or philip@johnheath.com Philip Heath Director Coverdrone

Cwsmer Dibynadwy

11 years ago

Lack of choice in this sector, we needed insurance to submit our paperwork to the…

Lack of choice in this sector, we needed insurance to submit our paperwork to the CAA. This company has a high premium and excess for the amount it actually covers, I could insure a performance car...

Coverdrone

11 years ago

Thanks for your feedback, I appreciate you taking the time to respond. The insurance market for cars and drones is vastly different. We've worked really hard to put together the most competitive drone policy we can, but if we can reduce prices in the future, we would be more than happy to do so. Customer service is something we take very seriously and I'm sorry you thought this was 'average'. I've had a look at your file and can't see any procedural issues there. Cover was arranged within 48 hrs of your enquiry which seems appropriate but I will give you a call to discuss all the same. I'm happy to be contacted either on 01270 252252 or via email - philip@johnheath.com - please get in touch with any other concerns. Philip Heath Director Coverdrone

Cwsmer Dibynadwy

11 years ago

Our claim was dealt with quickly and efficiently.

Cwsmer Dibynadwy

11 years ago

I was really impressed by their professionalism, and prompt and courteous service.

Cwsmer Dibynadwy

11 years ago

Personalised service, very helpful - Thanks

Cwsmer Dibynadwy

11 years ago

Prompt effective service. Provided me a competitive quote

Cwsmer Dibynadwy

11 years ago

Several revisions of the application had to be made because the form was slightly unclear…

Several revisions of the application had to be made because the form was slightly unclear and because an old version was sent back to us for revision twice. More seriously we were informed by the...

Coverdrone

11 years ago

I am sorry that you are unhappy with the service you have received. We are currently investigating the issues you have raised and will be in touch formally as a matter of urgency. Philip Heath Director Coverdrone

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Dysgwch fwy am Feefo