I asked not to continue with my policy and this was ignored. I have emailed back to complain but only received this feedback form.
Charli
Cover4Rentals
1 year ago
Hi Gareth,
Thank you for your feedback, I'm sorry to hear that you are unhappy.
I can see that the complaint has been raised on our side, and the premium has been refunded to you.
Please await our final response.
Kind regards,
Charli
1
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 year ago
Very efficient
Had to change some detail and they were very quick with no charge.
0
Rhannwch
AS
Andrew Schofield
Dilyswyd gan Feefo
Crete
1 year ago
What Andrew Schofield said about Cover4Rentals:
Difficult to contact
Took out insurance, it went through a day short and although I have mailed them via their contact us portal I have had no response. They also have no telephone number on their website.
Charli
Cover4Rentals
1 year ago
Hi Andrew,
Thank you for your feedback,
We do ask that you allow up to 2 working days for a response, I can see you only sent your contact form yesterday afternoon.
Please allow us time to review and action your request.
Kind regards,
Charli
AS
Andrew Schofield
1 year ago
When it comes to insurance a 48 hour wait is ridiculous. You can process a refund for me. I've taken out an alternative policy.
AS
Andrew Schofield
1 year ago
It's telling that this company can respond to negative feedback within hours but are unable to provide constructive response to an open issue inside 48 hours.
Where is your priority Cover4rentals?
2
Rhannwch
CH
Chris
Dilyswyd gan Feefo
Warminster
1 year ago
What Chris said about Cover4Rentals:
Great value
Super easy to purchase and much better value than the Car Hire company offering. The policy was not used for my one day hire but the reassurance of having this policy made me a far more relaxed and...
Read more
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 year ago
its covered what I required and no silly questions
website very easy to use, good cover for a very reasonable price, plenty of information
0
Rhannwch
DS
David Smith
Dilyswyd gan Feefo
Burntwood
1 year ago
What David Smith said about Cover4Rentals:
No contact
I emailed to tell them I had bought 2 policies by accident and no one has bothered to reply yet.
Charli
Cover4Rentals
1 year ago
Hi David,
Thank you for your feedback, I'm sorry to hear that you're unhappy.
We are currently experiencing a high volume of customer contact which is delaying our standard response times.
I can see that my colleague has since taken action and your request has been solved.
Kind regards,
Charli
2
Rhannwch
PC
Paul Clayton
Dilyswyd gan Feefo
1 year ago
0
Rhannwch
AB
Angelo Basso
Dilyswyd gan Feefo
Castelletto di Orba
1 year ago
What Angelo Basso said about Cover4Rentals:
Reliable Company
I've been subscribing Cover4Rentals for some years and i feel fine with the purchasing process and with the refund service.
I've been paid for a damage occurred during a car rental. The refund...
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0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 year ago
Great service and so useful
Excellent - have used them now for several years. Great service. Always use them for work meetings in Scotland
0
Rhannwch
EK
Ed Kelly
Dilyswyd gan Feefo
Bangor co down
1 year ago
What Ed Kelly said about Cover4Rentals:
Top Value
Straightforward process, great value and recommended by Which!
We're Cover4Rentals. We specialise in global car rental excess insurance which could save you up to €200 when you're next at the car rental desk. We can provide cover for people living outside of the UK and pride ourselves on excellent service and our dedicated and knowledgeable customer service team.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We're Cover4Rentals. We specialise in global car rental excess insurance which could save you up to €200 when you're next at the car rental desk. We can provide cover for people living outside of the UK and pride ourselves on excellent service and our dedicated and knowledgeable customer service team.