Terrible, no one has emailed me to confirm policy cancellation I have requested
Charli
Cover4Rentals
6 months ago
Hi Emma,
We sincerely apologise for the delays in getting back to you. We have experienced high volume of enquiries, and our team has been working hard to respond to everyone as quickly as possible.
We truly appreciate your patience and understanding during this time - please note we are currently working on automations and staffing to improve this moving forwards.
I can see that I replied back confirming the cancellation and full refund.
Kind regards,
Charli
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
7 months ago
You can't ask questions
I had a question. There is no number to call. You have to send in your question by email and a reply is promised in 2 days. My question would have taken 2 minutes in a phone call. No reply from my...
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Charli
Cover4Rentals
6 months ago
Hi there,
We sincerely apologise for the delays in getting back to you. We have experienced high volume of enquiries, and our team has been working hard to respond to everyone as quickly as possible.
We truly appreciate your patience and understanding during this time - please note we are currently working on automations and staffing to improve this moving forwards.
Kind regards,
Charli
0
Rhannwch
RH
Robert Hicks
Dilyswyd gan Feefo
7 months ago
0
Rhannwch
AP
Anthony Payne
Dilyswyd gan Feefo
7 months ago
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
7 months ago
Not easy to cancel the subscriptions.
Terrible, i can't find a phone number to say that i've cancelled my next subscription and you are trying to take the money out of my account on 25th October when renewal is only 1st Nov. I want...
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Charli
Cover4Rentals
6 months ago
Hi there,
Thank you for your feedback, I am sorry to hear that you’re unhappy with the automatic renewal.
You agree to our offering of automatic renewal at the point of purchase. We send a renewal invitation in good time before the renewal date to the email address we hold on file, this confirms that we will automatically renew the policy and that we attempt the payment 7 days in advance.
I can see that the policy has since been cancelled, and the premium refunded.
Kind regards,
Charli
0
Rhannwch
JI
Jan Lindroos I
Dilyswyd gan Feefo
FIN
7 months ago
What Jan Lindroos I said about Cover4Rentals:
Great.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
7 months ago
No problem!
All very easy for a old Fella!
0
Rhannwch
TA
Tomasz Albinowski
Dilyswyd gan Feefo
7 months ago
What Tomasz Albinowski said about Cover4Rentals:
a
Charli
Cover4Rentals
6 months ago
Hi Tomasz,
Thank you for your feedback. I am sorry to hear that you are unhappy.
So we can get further clarification and understand the situation, please provide further details of what has occurred through our contact form online and one of our agents would be happy to investigate this for you - https://cover4rentals.com/app/contact-us
Kind regards
Charli
We're Cover4Rentals. We specialise in global car rental excess insurance which could save you up to €200 when you're next at the car rental desk. We can provide cover for people living outside of the UK and pride ourselves on excellent service and our dedicated and knowledgeable customer service team.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We're Cover4Rentals. We specialise in global car rental excess insurance which could save you up to €200 when you're next at the car rental desk. We can provide cover for people living outside of the UK and pride ourselves on excellent service and our dedicated and knowledgeable customer service team.