Dear valued customer,
Thank you for your patronage. According to the update status provided by UPS, your order has been delivered. Please kindly let us know should you have further queries.
Best regards,
Customer Service Team
COSME-DE.COM
Be the Beautiful One!
Ordered hair care products which seem to no longer be unavailable in the USA. Received them promptly; quicker than I had anticipated, and they were well-packaged.
Product reviews
Dyddiad y pryniant: 12/01/2016
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
Palo Alto CA
10 years ago
What Trusted Customer said about COSME-DE.COM:
I haven't get my product delivered now. And I tried some many times to solve this, but no update
COSME-DE.COM
COSME-DE.COM
10 years ago
Dear valued customer,
Please accept our apologize for the late reply. With reference to the update status provided by USPS, the order has been delivered. Please do not hesitate to contact us again should you have further queries.
Best regards,
Customer Service Team
COSME-DE.COM
Be the Beautiful One!
It has been four months, and I still did not get my order yet, i cant believe any website will do the same horrible thing as this website. i tried to contact the service department and they did not...
Read more
COSME-DE.COM
COSME-DE.COM
10 years ago
Dear valued customer,
Thanks for your enquiry. According to the update status from UPS, the said order was already delivered on 16 Oct 2015. Since you did not receive the order, we will request UPS to open case to investigate and will get back to you the soonest.
Meanwhile, please kindly let us know the previous e-mail that you have sent for this enquiry, we will demand our IT team to follow up on this issue accordingly.
Best regards,
Customer Service Team
COSME-DE.COM
Be the Beautiful One!
I emailed them after I ordered two items online to ask some questions and probably cancel my order. They didn't reply me until they delivered them.
Product reviews
Ray HO
COSME-DE.COM
10 years ago
Dear Customer,
Thank you for your comment. We noticed the items you ordered should have the manufacturing date on the bottle. Please accept our explanation that the date should be in Taiwan calendar, which is start from 1911. There will be 11 years gap if you compare with the normal calendar we are using. Please do not hesitate to contact us should you have further queries.
Best regards,
Customer Service Team
COSME-DE.COM
Be the Beautiful One!
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