The product was as expected, the delivery super speedy. However, the level of packing that the items arrived in was staggering - a huge box filled with plastic air pockets to transport 6 fairly small...
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Muhammed
Cooksmill
8 years ago
Thank you so much for the feedback, Sonia. As you can imagine, delivering glass items can be very risky and dangerous. After a couple of years of optimising our delivery and packaging methods, we have recently managed to get to a position where we get our glassware delivered undamaged almost every time. Unfortunately, this has required us to use more packaging.
We're dedicated to ensuring we are as efficient as possible with our packaging and have taken many steps to reduce our environmental footprint over the last few years. Unfortunately, with glass products, it's challenging. It is worth noting that we only dispatch items with extra packaging for orders which include glassware.
However, we take on board your worries, so we will ensure that we put a conscious effort into looking for alternative packaging options for our glass products.
Please get in touch if we can help in any way. We'd hate to lose you as a customer if there's something we can do to improve.
I ordered and paid for the items online. The tracking said that my complete order had been returned to Cooksmill without delivery being attempted. I emailed Cooksmill for an explanation but as yet...
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Muhammed
Cooksmill
8 years ago
Thank you for your feedback, Michael.
We're really sorry to hear about this. We didn't receive an email from you, unfortunately. After investigating your order, it looks as though the order was packed and dispatched on time and the courier attempted delivery, but now the item is on its way back to us.
If we can be of help, please get in touch with our team on 0161 886 4989. We'll be happy to help to the best of our ability.
Cooksmill always offer a fantastic service and are willing to go that extra mile to ensure that customers are completely satisfied with their purchases!
Not good, I ordered 36 jars and they only had 28 in stock, when they delivered those 1 arrived smashed
Muhammed
Cooksmill
8 years ago
We're really sorry to hear that an item arrived damaged. We try to take every care in packaging our glassware for delivery. It's a fine balance between using too much packaging and unnecessarily creating a strain on the environment and getting items delivered safely.
I ordered online, aware that there was just 3 items in stock that I ordered. I needed those 3 items urgently. I received a call on the day of delivery to tell me actually, they didn’t have any in...
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Muhammed
Cooksmill
7 years ago
We're really sorry to hear about this. We've been working hard to sort this stock issue out as we have noticed a few problems regarding products being out of stock and not getting that information out to our customers. Hopefully, we'll see you again soon but with a much better experience!
Don’t accept an order without checking it can be fulfilled in accordance with your next day policy. And answer emails telling you the goods haven’t arrived.
Muhammed
Cooksmill
7 years ago
We're so sorry you didn't receive your items and that we didn't get back to your email. We have been sure to take the stock issue into consideration and we hope customers will have a much better experience with out of stock items in the future. If there's anything we can do to correct these issues you've dealt with then please give my team a call on 0161 886 4989.
Warm regards,
The Cooksmill Team
Product reviews
Dyddiad y pryniant: 13/08/2018
0
Rhannwch
TC
Trusted Customer
8 years ago
What Trusted Customer said about Cooksmill:
Excellent Service, Great Product at a Good Price!!
Ordered my products over a week ago. Received an email telling me that they are not in stock and should be in by Thursday/Friday of last week and I could have what is in stock and get a refund for...
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Muhammed
Cooksmill
7 years ago
We're so sorry about this, that is very poor and we will be sure to not let this happen again. We have actually now got a system in place where if some of the items you're looking to purchase are not in stock then you will be informed when you add them to your basket! We hope this provides a much better experience for future purchases.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We're dedicated to ensuring we are as efficient as possible with our packaging and have taken many steps to reduce our environmental footprint over the last few years. Unfortunately, with glass products, it's challenging. It is worth noting that we only dispatch items with extra packaging for orders which include glassware.
However, we take on board your worries, so we will ensure that we put a conscious effort into looking for alternative packaging options for our glass products.
Warm regards,
The Cooksmill Team