Hi, frist they have a bad distribution, you pay like 2.68 for a kilner jar and you expect to reseve them in safe not smashed.
I understand they make refund but for me is more intersting to have jars...
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Muhammed
Cooksmill
6 years ago
Thank you for your review. We are sorry that a couple of your jars were damaged in transit. We do try and package all our orders as thoroughly as possible. In fact we have customers complaining we use too much packaging and it's impact on the environment. Unfortunately even with our best efforts breakages can occasionally occur with breakable items such as glass. We always send a refund quickly to customers when this does occur. We are sorry for the inconvenience caused.
My original order was 10 pieces short and the Cooksmill team went to a lot of trouble to ensure I had everything I’d ordered for my daughter’s wedding without waiting more than 24 hours.
Muhammed
Cooksmill
6 years ago
Thank you Karen for your review. We are very pleased to hear that you were happy with the service you received from our team at Cooksmill. We hope all goes well with the wedding.
Product reviews
Muhammed
Cooksmill
6 years ago
Thank you for your review of the Bolsius candle holder.
Muhammed
Cooksmill
6 years ago
Thank you for your review of the mini glass bottles.
Efficient correspondence by email both with regards to order confirmation but also when I had a question that needed answering. My order had got damaged in transit and one item was also missing from...
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Muhammed
Cooksmill
6 years ago
Thank you for your review. We always strive to give the best customer service and I am glad your issues were resolved quickly and to your satisfaction. Thank you for your order.
Staff are very friendly and very efficient. The Items I ordered arrived a couple of days after I placed the order. They were extremely well wrapped and the product is absolutely beautiful (Glass...
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Muhammed
Cooksmill
6 years ago
Thank you Lynn for your review. We are very happy to hear you were pleased with the service you received from Cooksmill and hope everything goes well with your daughters wedding. Thank you for your order.
Product reviews
Muhammed
Cooksmill
6 years ago
Thank you for your review of the Karat ice bucket.
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