Very good. Polite but caring, giving us time and space, at a reasonable distance; but close enough to be ready to attend to any queries we may have had
Product reviews
Dyddiad y pryniant: 01/07/2026
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 hours ago
OK. The lady asked me if I wanted her to put the item on for me or if I wanted to do it, I said could she do it for me which she did-wish I had tried myself as I would never have bought the item had...
Read more
Clogau Customer Services
Clogau
10 hours ago
Thank you for taking the time to share your feedback.
I'm sorry to hear that the fastening has proven more difficult to use than you were expecting. We appreciate that jewellery should not only look beautiful but also be comfortable and practical to wear, so it's disappointing to learn that this has affected your enjoyment of your purchase.
Our team will always offer to help customers try pieces on in store, but we understand that this may not always highlight how the fastening feels when using it independently. Your comments are valuable, and we'll ensure they are shared with the relevant teams as part of our ongoing product and customer experience reviews.
Thank you again for taking the time to let us know about your experience.
Product reviews
Clogau Customer Services
Clogau
10 hours ago
Thank you for taking the time to leave your review, and for your continued support of Clogau over the years. We're delighted to hear you've been happy with your other pieces, which makes it all the more disappointing to learn that this necklace hasn't met your expectations.
We're sorry to hear you've found the clasp difficult to fasten and that this has prevented you from enjoying wearing it. We also appreciate your comments regarding the Insignia charm not sitting as expected on the chain. We understand how frustrating this must be, particularly when you were looking forward to wearing your jewellery.
Customer feedback is incredibly important to us, and your comments have been shared with our Product Development team as they help us identify opportunities to improve the design and wearability of future collections.
Thank you again for taking the time to share your experience. We genuinely value your feedback and hope we can restore your confidence in Clogau in the future.
Clogau Customer Services
Clogau
10 hours ago
Thank you for taking the time to leave your review, and for your continued support of Clogau over the years. We're delighted to hear you've been happy with your other pieces, which makes it all the more disappointing to learn that this necklace hasn't met your expectations.
We're sorry to hear you've found the clasp difficult to fasten and that this has prevented you from enjoying wearing it. We also appreciate your comments regarding the Insignia charm not sitting as expected on the chain. We understand how frustrating this must be, particularly when you were looking forward to wearing your jewellery.
Customer feedback is incredibly important to us, and your comments have been shared with our Product Development team as they help us identify opportunities to improve the design and wearability of future collections.
Thank you again for taking the time to share your experience. We genuinely value your feedback and hope we can restore your confidence in Clogau in the future.
Clogau is a second generation family business based in Wales. For over 30 years, our growing range of jewellery has captured the hearts and imaginations of jewellery lovers from far and wide. Every piece we create contains rare Welsh gold from the Snowdonia mountains.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Clogau is a second generation family business based in Wales. For over 30 years, our growing range of jewellery has captured the hearts and imaginations of jewellery lovers from far and wide. Every piece we create contains rare Welsh gold from the Snowdonia mountains.