Good fight on easyJet but would prefer Jet 2
Good transfer to hotel
Fantastic hotel centrally located
Best hotel we’ve ever stayed at
Food and service, excellent
Staff friendly and helpful
We had a great time at Hotel Jaccarino. The staff were friendly and helpful. Our room was spacious and had a fantastic view. The location of the hotel and the surrounding area was lovely.
When booking our holiday through Citalia we were happy with the service we received. However, three days before departure we received the news that due to a suspected outbreak of legionella we would...
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Amber
Citalia Holidays
10 months ago
Thank you for your feedback and for taking time to complete this survey.
The safety and well being of our clients is always our top priority. We regret that we were not made aware of the potential outbreak associated with travel until the day we contacted you.
Due to the time of year and the location, availability was extremely limited, however, please be assured that our operations team worked diligently to identify the most suitable alternatives for your trip.
We sincerely appreciate your understanding during this unexpected situation and truly hope to have the opportunity to welcome you on another journey to Italy in the future.
Best Wishes
Amber
Customer Experience Manager
We chose Citalia as we wanted to combine a few days in Florence with a beach holiday in Viareggio which the bigger holiday companies don’t do. Got good advice on hotels and flights and everything...
Excellent staff friendly & helpful
Good location for Porto. & useful to have the hotel shuttle service
Restaurant staff very pleasant with a versatile menu daily
Breakfast buffet extremely good...
Our main problem lay with the flights the Citalia representative recommended. We were given the impression that the best, if not the only option, for flights to and from Verona were via Gatwick. They...
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Amber
Citalia Holidays
10 months ago
Thank you for your feedback.
We are truly sorry to read your experience didn't meet expectations.
We strive to provide the best possible options and service and I have raised this with our Sales Manager to review.
Thank you for taking the time to complete this survey highlighting this to us.
Best Wishes
Amber
Customer Experience Manager
As the UK’s Italy holiday specialists, we have been helping guests discover the real Italy for over 90 years. From the tranquil Tuscan countryside to the legendary lakes, our Italy experts strive to tailor make your dream Italian escape. Our experience and expertise, coupled with our attention to detail and personal touch, has allowed us to continually deliver unforgettable holidays for our guests and win multiple industry awards.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
As the UK’s Italy holiday specialists, we have been helping guests discover the real Italy for over 90 years. From the tranquil Tuscan countryside to the legendary lakes, our Italy experts strive to tailor make your dream Italian escape. Our experience and expertise, coupled with our attention to detail and personal touch, has allowed us to continually deliver unforgettable holidays for our guests and win multiple industry awards.