From the initial booking through to the handover to the airport driver on our outward bound journey Citalia could not be faulted, the organisation and timing were all above and beyond expectations
I would 100% recommend Citalia. From the outset, when I submitted an online enquiry form, their service has been exemplary. Our consultant replied very quickly with an itinerary that was exactly what...
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Amber
Citalia Holidays
10 months ago
Thank you for your feedback and for taking time to complete this survey.
We are delighted to read you had such a wonderful holiday!
Citalia look forward to welcoming you back for future holidays.
Best Wishes
Amber
Customer Experience Manager
Local staff were great. Head office staff did not provide the same level of service when we needed help
The first hotel ( Borgo Tuscany ) was nice but we asked for two rooms together and also...
Excellent. Hotel Giberti was wonderful. All the staff were polite, friendly, professional and very helpful, especially Michael, the manager. The hotel was spotlessly clean. Our room was big and...
Lovely hotel overlooking the lake. Restaurant staff very polite and attentive with good choice of food. Rooms were well kept and again staff were excellent.
The hotel was in a good central position...
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Amber
Citalia Holidays
10 months ago
Thank you for your feedback.
We are so pleased to read you had a fantatsic holiday and look forward to welcoming you back in future.
Best Wishes
Customer Experience Manager
Booking process good, offered standard of hotel eg 4* in location we wanted. Agent was very helpful with flights. Only offered 2 types of room and would have preferred additional room types. Private...
Both the Hotel Nazionale at Desenzano and the Hotel Touring in Verona were excellent with clean well appointed rooms, very comfortable beds and courteous service. The Hotel Touring had the most...
The holiday was excellent. Citalia provided flights, through third party airline carriers, from a local UK airport, private transfers from and to the international airports, train tickets, and the...
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Amber
Citalia Holidays
10 months ago
Thank you for your feedback and for taking the time to complete this survey.
We are so pleased to read you had a fantastic holiday!
We look forward to welcoming you back for future holidays.
Best Wishes
Amber
Customer Experience Manager
As the UK’s Italy holiday specialists, we have been helping guests discover the real Italy for over 90 years. From the tranquil Tuscan countryside to the legendary lakes, our Italy experts strive to tailor make your dream Italian escape. Our experience and expertise, coupled with our attention to detail and personal touch, has allowed us to continually deliver unforgettable holidays for our guests and win multiple industry awards.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
As the UK’s Italy holiday specialists, we have been helping guests discover the real Italy for over 90 years. From the tranquil Tuscan countryside to the legendary lakes, our Italy experts strive to tailor make your dream Italian escape. Our experience and expertise, coupled with our attention to detail and personal touch, has allowed us to continually deliver unforgettable holidays for our guests and win multiple industry awards.