Couldn’t fault the staff from the cleaners to the dining staff all excellent plus reception nothing too much trouble.
The hotel is so friendly & it oozes charm . We stayed a week but wdnt hesitate...
Helpful from the outset. When we had any queries they were answered in a very timely manner.
Product reviews
Dyddiad y pryniant: 11/09/2025
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
It was very good overall. However our allocated room had a north facing balcony next to a fire escape, which spoilt the view. We asked at reception if we could upgrade to a different room, but this...
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Product reviews
Dyddiad y pryniant: 11/09/2025
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
Jimmy was very helpful. We were limited for availability as we booked so close to departure. Our original quote was emailed to me to review with my husband. The next day when we went back to confirm...
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Amber
Citalia Holidays
7 months ago
Thank you for your feedback.
Your comments have been passed onto the team who appreciate you taking the time to complete this survey. We look forward to welcoming you back for future holidays.
Best Wishes
Amber
Customer Experience
Citalia customer service is excellent. The personal contact by a named person is much appreciated and rare to find these days. Older people especially appreciate this. Been using Citalia for many...
pleased with reception ,room cleaning and beech staff .
Bar little used
all private transfers on time and well driven.
No complaints to report ,
great resort and facillities on offer
rooms and...
Our booking required a transfer from the airport to a hydrofoil terminal, then another transfer from the port at the other end. Helpful Citalia staff at every stage of the process; none needed for...
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Dyddiad y pryniant: 09/09/2025
0
Rhannwch
JB
John Alan Britton
Dilyswyd gan Feefo
Manchester
8 months ago
What John Alan Britton said about Citalia Holidays:
La Bissacia Hotel and Citalia's sevice were both excellent.
As the UK’s Italy holiday specialists, we have been helping guests discover the real Italy for over 90 years. From the tranquil Tuscan countryside to the legendary lakes, our Italy experts strive to tailor make your dream Italian escape. Our experience and expertise, coupled with our attention to detail and personal touch, has allowed us to continually deliver unforgettable holidays for our guests and win multiple industry awards.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
As the UK’s Italy holiday specialists, we have been helping guests discover the real Italy for over 90 years. From the tranquil Tuscan countryside to the legendary lakes, our Italy experts strive to tailor make your dream Italian escape. Our experience and expertise, coupled with our attention to detail and personal touch, has allowed us to continually deliver unforgettable holidays for our guests and win multiple industry awards.