Excellent hotel. Great food, great facilities, faultless service.No compl
Amber
Citalia Holidays
8 months ago
Thank you for your feedback.
We're delighted you had a wonderful holiday and look forward to welcoming you back for future holidays.
Best Wishes
Amber
Customer Experience Manager
Very good customer service, knowledgeable and helpful
Amber
Citalia Holidays
7 months ago
Thank you for your feedback.
We appreciate you taking the time to complete this survey and look forward to welcoming you back in future.
Best Wishes
Amber
Customer Experience
Citalia made a beautiful holiday also an easy holiday. From the initial booking to the return home everything was as you would have hoped. The hotel was marvellous.
Product reviews
Dyddiad y pryniant: 22/09/2025
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
Very helpful advisor at Citalia organised everything very well and listened to our requirements. The overall experience was very smooth
Product reviews
Dyddiad y pryniant: 22/09/2025
0
Rhannwch
CS
Caroline Surgenor
Dilyswyd gan Feefo
GBR
8 months ago
What Caroline Surgenor said about Citalia Holidays:
Fantastic from start to finish. Easy booking process, great communications from start to finish, good flights, private transfer was perfectly arranged, hotel was beautiful. A wonderful holiday.
Romina at Citalia could not have been more helpful. She asked what we wanted from our holiday and then proposed where we should go. She made the booking very clear and easy and then kept in touch to...
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Amber
Citalia Holidays
8 months ago
Thank you for your feedback, we are delighted to read you had such a wonderful experience.
Your comments have been shared with our Product and Operations Managers. Thank you for taking the time to complete this survey.
We look forward to welcoming you back in future.
Best wishes
Amber
Customer Experience Manager
The 5 days in Milan were good, the hotel, staff & rooms were totally acceptable. The transfer to Lake Como did not turn up so we got a taxi for which you have reimbursed us. On arrival in Lake Como...
Read more
Amber
Citalia Holidays
8 months ago
Thank you for your feedback.
Our Operations team has been in touch and resolved this for you.
We appreciate you taking the time to complete this survey as we take all comments seriously.
Thank you again
Best Wishes
Amber
Customer Experience Manager
Product reviews
Dyddiad y pryniant: 17/09/2025
0
Rhannwch
MH
Martin Edward Hodgson
Dilyswyd gan Feefo
GBR
8 months ago
What Martin Edward Hodgson said about Citalia Holidays:
The Citalia rep was very helpful. However we were disappointed with some aspects of the hotel.
1 Slight delay in room being ready. Not fully informed about the situation.
2 Dining room lacked...
As the UK’s Italy holiday specialists, we have been helping guests discover the real Italy for over 90 years. From the tranquil Tuscan countryside to the legendary lakes, our Italy experts strive to tailor make your dream Italian escape. Our experience and expertise, coupled with our attention to detail and personal touch, has allowed us to continually deliver unforgettable holidays for our guests and win multiple industry awards.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
As the UK’s Italy holiday specialists, we have been helping guests discover the real Italy for over 90 years. From the tranquil Tuscan countryside to the legendary lakes, our Italy experts strive to tailor make your dream Italian escape. Our experience and expertise, coupled with our attention to detail and personal touch, has allowed us to continually deliver unforgettable holidays for our guests and win multiple industry awards.