Poor transport for 1st three days, little better than a school bus totally unsuitable for many hours driving with little comfort, the windscreen wipers packed up in a storm.
First two hotels were not...
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Amber
Citalia Holidays
7 months ago
Thank you for your feedback.
You comments have been shared with the Customer Relations and Operations Manager who has reached out to discuss your feedback.
We look forward to hearing back from you soon.
Best Wishes
Amber
Customer Experience
I was worried about the lack of detail provided before travel which was much less than I am used to. When the taxi failed to arrive at Pisa airport I phoned the emergency number provided and was told...
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Amber
Citalia Holidays
7 months ago
Thank you for your feedback.
We are sorry to hear about the issues with your transport. Your comments have been shared with our Operations Manager as we take all feedback seriously. Thank you for taking the time to complete this survey.
Best Wishes
Amber
Customer Experience
We had a lovely holiday that comprised six nights at Milano Maritima (Cervia) followed by four nights in Bologna. Everything that Citalia had organised for us worked out as it should have, and we...
All staff were excellent, even knew us by name by day 2. The concierge was very helpful regarding taxis, buses and places to eat. The situation of the hotel is stunning, meals are taken on the...
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Product reviews
Dyddiad y pryniant: 05/10/2025
0
Rhannwch
RF
Richard Lindsay Fraser
Dilyswyd gan Feefo
GBR
7 months ago
What Richard Lindsay Fraser said about Citalia Holidays:
The booking experience was good.
However there must have been a misunderstanding about our requirements as one hotel was much over rated and one was completely in the wrong location
Amber
Citalia Holidays
7 months ago
Thank you for your feedback.
Our Customer Relations team have now been in touch with you regarding your feedback.
We appreciate you taking the time to complete this survey.
Best Wishes,
Amber
Customer Experience
Product reviews
Dyddiad y pryniant: 05/10/2025
0
Rhannwch
LS
Laurence Skermer
Dilyswyd gan Feefo
GBR
7 months ago
What Laurence Skermer said about Citalia Holidays:
Communication was clear and we were able to construct the holiday we wanted. Nothing seemed to be too much trouble. The organisation was exemplary, we were met exactly as planned despite some delays...
Our 2 night stay in Pisa was excellent. Hotel Bologna was well located though a bit tired and bedroom small. Staff there were very good. Hotel Borgo San Luigi near Monteriggioni where we stayed for 5...
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Amber
Citalia Holidays
7 months ago
Thank you for your feedback.
We are delighted to read you had such a wonderful trip and look forward to welcoming you back in future.
Best Wishes
Amber
Customer Experience
As the UK’s Italy holiday specialists, we have been helping guests discover the real Italy for over 90 years. From the tranquil Tuscan countryside to the legendary lakes, our Italy experts strive to tailor make your dream Italian escape. Our experience and expertise, coupled with our attention to detail and personal touch, has allowed us to continually deliver unforgettable holidays for our guests and win multiple industry awards.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
As the UK’s Italy holiday specialists, we have been helping guests discover the real Italy for over 90 years. From the tranquil Tuscan countryside to the legendary lakes, our Italy experts strive to tailor make your dream Italian escape. Our experience and expertise, coupled with our attention to detail and personal touch, has allowed us to continually deliver unforgettable holidays for our guests and win multiple industry awards.