Thank you for your feedback. We're sorry to hear that the shoes did not match your expectations based on the product description.
Regarding your comment about the service feedback request, we apologise for any confusion caused by the survey questions. The feedback invitation was intended to gather your thoughts on your experience, but we appreciate that the wording may not have been clear.
Thank you for taking the time to share your comments, as your feedback helps us improve both our product information and customer communications.
Product reviews
Helen
Chums
19 days ago
Thank you for your feedback. We're sorry to hear that the Pegasus Wide Fit Slip On Leisure Shoes were not suitable for you. We understand your disappointment that you were unable to get your feet into the shoes and that, despite being described as a wide fit style, they felt narrower than expected.
We would like to note that we offer a free returns service for items that are not suitable, and we're sorry that you felt unable to return the shoes before giving them to a friend.
We're also sorry to hear that this experience has affected your confidence in ordering shoes from us in the future. We appreciate you taking the time to share your comments, as feedback on fit and sizing is valuable in helping us review our product descriptions and improve the information we provide to customers.
Delivered promptly and comfortable trousers. Would recommend
Divyashree
Chums
16 days ago
Thanks for sharing your rating with us. Thank you for your custom.
Product reviews
Divyashree
Chums
16 days ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Dyddiad y pryniant: 29/08/2026
0
Rhannwch
MC
Mr Jefffrey Cousins
Dilyswyd gan Feefo
20 days ago
What Mr Jefffrey Cousins said about Chums:
The service itself was excellent.
Divyashree
Chums
16 days ago
Thanks for sharing your rating with us. Thank you for your custom.
Product reviews
Helen
Chums
19 days ago
Thank you for your feedback. We're sorry to hear that the Pegasus Fleece Lined Cardigan was not suitable for you. We understand that the length was longer than expected, which affected the overall fit.
We appreciate you taking the time to share your experience, as feedback on sizing and fit helps us review our products and assists other customers when making their purchasing decisions.
Dyddiad y pryniant: 29/08/2026
0
Rhannwch
MS
Mr Stephen Swarbrick
Dilyswyd gan Feefo
20 days ago
What Mr Stephen Swarbrick said about Chums:
Excellent
Divyashree
Chums
16 days ago
Thanks for sharing your rating with us. Thank you for your custom.
Product reviews
Divyashree
Chums
16 days ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
A very reliable service, always on time with delivering. Fair for returning. Pleased to do business
with the company.
Divyashree
Chums
16 days ago
Thanks for sharing your rating with us. Thank you for your custom.
Product reviews
Divyashree
Chums
16 days ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Divyashree
Chums
16 days ago
We’d like to thank you again for taking the time to write this review about the item received. All feedback is highly appreciated, as it enables us here at Chums to further develop our products and services.
Dyddiad y pryniant: 29/08/2026
0
Rhannwch
MM
Mr Brian Moore
Dilyswyd gan Feefo
GBR
20 days ago
What Mr Brian Moore said about Chums:
Easy to order delivered on time
Divyashree
Chums
16 days ago
Thanks for sharing your rating with us. Thank you for your custom.
Product reviews
Divyashree
Chums
16 days ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Divyashree
Chums
16 days ago
We’d like to thank you again for taking the time to write this review about the item received. All feedback is highly appreciated, as it enables us here at Chums to further develop our products and services.
Thanks for sharing your rating with us. Thank you for your custom.
Product reviews
Divyashree
Chums
16 days ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Dyddiad y pryniant: 29/08/2026
0
Rhannwch
MH
Mr Hugh Hargan
Dilyswyd gan Feefo
GBR
20 days ago
What Mr Hugh Hargan said about Chums:
The trousers I received are spot on but I want to know about the other pair I have NOT received.
HughGerardHargan
Helen
Chums
19 days ago
Thank you for your feedback. We're pleased to hear that the trousers you received were exactly what you wanted.
Regarding the second pair that you have not yet received, we can confirm that there was a temporary stock issue which caused a delay. This issue has now been resolved, and the outstanding trousers are expected to be dispatched within the next day or so. We have today contacted you via email.
We apologise for the delay and appreciate your patience. Thank you for taking the time to share your comments.
Product reviews
Helen
Chums
19 days ago
Thank you for your feedback. We're sorry to hear about the frustration caused by only receiving one pair of corduroy trousers and not receiving a response to your enquiry.
We can confirm that there was a temporary stock issue affecting the second pair of trousers in your order. This issue has now been resolved, and the outstanding item is due to be dispatched within the next day or so.
We have also contacted you by email today with an update regarding your order.
We apologise for the delay and for any disappointment caused by the lack of communication. We appreciate your patience and thank you for taking the time to share your comments.
Helen
Chums
19 days ago
Thank you for your feedback. We're pleased to hear that the trousers you received were exactly what you wanted.
We're sorry, however, that you have not yet received the second pair and that you felt your earlier message had not been responded to. We understand how frustrating this must be.
We can confirm that there was a temporary stock issue affecting the outstanding pair of trousers. This issue has now been resolved, and the item is due to be dispatched within the next day or so. We have also contacted you by email today to provide an update on your order.
We apologise for the delay and any inconvenience caused, and we appreciate your patience while we work to complete your order.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.