Disgraceful Service.
Item has not arrived after 18 days.
I contacted Chums customer service twice but they didn't even reply.
Having to resort to Credit Card charge back to get a refund.
Karen
Chums
14 days ago
Thanks for your feedback. I'm very sorry to hear of the issues encountered with this recent order. We have contacted you directly via email with more information regarding this review. Hopefully, this will rectify any issues raised here, and we look forward to hearing form you.
Dyddiad y pryniant: 20/08/2026
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
17 days ago
I have not even had an acknowledgement of the return of the duplicate collected by evri on 11th September
Karen
Chums
14 days ago
Thanks for tour feedback. I am sorry to hear that you are unhappy with the service you have received. I understand your concern regarding the duplicate return parcel that was collected on 11 September 2026 and that you have not received any confirmation from us, please accept our apologies for any inconvenience caused. I can confirm the parcel has been received back and the amount refunded back to your original method of payment on 16/9/26. We normally advise to allow 3/5 days for this to show in your account. If you need any further help please get in touch.
Product reviews
Karen
Chums
14 days ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. Your feedback is important to us, and we will address your comments with our quality assurance and buying teams for review. You can of course return any unwanted, unworn items for exchange or refund. If you need any further help please get in touch.
Thanks so much for sharing your experience with us. At Chums we appreciate your feedback.
Product reviews
Anirudh
Chums
15 days ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Dyddiad y pryniant: 31/08/2026
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
17 days ago
Great fadt friendly service,
Anirudh
Chums
15 days ago
Thanks so much for sharing your experience with us. At Chums we appreciate your feedback.
Product reviews
Karen
Chums
14 days ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. Your feedback is important to us, and we will address your comments with our quality assurance and buying teams for review. I can see both the return and refund have been processed for you, and has been credited back to your original method of payment.
Anirudh
Chums
15 days ago
We truly appreciate your positive feedback, thank you for your custom.
Thanks for your feedback. It's very disappointing to hear you're unhappy with the service we provided. We have contacted you directly via email with more information regarding this review. Hopefully this will rectify any issues raised here, and we look forward to hearing from you.
Product reviews
Karen
Chums
17 days ago
Thanks for your feedback. It's very disappointing to hear the parcel wasn't received. We have contacted you directly via email with more information regarding this review. Hopefully this will rectify any issues raised here, and we look forward to hearing from you.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.