Thanks for your feedback. We are sorry to hear that you were disappointed with your recent purchase of curtains. We understand your frustration after seeing the pelmet displayed in the product image and then finding that it was not included with the curtains you received. The pelmet shown in the photograph was for display purposes only and was not included as part of the curtain set. However, we appreciate that the image may have given a different impression, and we are sorry for any confusion this caused. Your comments regarding the product imagery are appreciated and will be passed on to the relevant team for review. Please accept our apologies for the disappointment caused and thank you for bringing this matter to our attention.
Product reviews
Karen
Chums
6 days ago
Thanks for your feedback. We are sorry to hear that you were disappointed with your recent purchase of curtains. We understand your frustration after seeing the pelmet displayed in the product image and then finding that it was not included with the curtains you received. The pelmet shown in the photograph was for display purposes only and was not included as part of the curtain set. However, we appreciate that the image may have given a different impression, and we are sorry for any confusion this caused. Your comments regarding the product imagery are appreciated and will be passed on to the relevant team for review. Please accept our apologies for the disappointment caused and thank you for bringing this matter to our attention.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.