Morning Paul, thanks for the comment - I would have wished that you had contacted us directly and we could happily discussed this professionally with you. Perhaps we could have solved the issue with a bolt fixing kit rather than strap fixing (often our customers use both fixings).
We have been selling this particular Chimney Cowl for more years than I can remember and never received a negative comment of this nature before.
We hugely pride ourselves on our reputation and disappointed that you hadn't contacted us prior - I know we can help.
Kind regards
Kerry
Chimney Cowl Products
One of the largest companies specialising in Chimney Cowls, Disused Chimney Caps, Chimney, Balloons, Chimney Liners, Chimney Pots and Accessory sales. Our range of Chimney Cowls are suitable for Solid Fuel, Gas and Oil.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
One of the largest companies specialising in Chimney Cowls, Disused Chimney Caps, Chimney, Balloons, Chimney Liners, Chimney Pots and Accessory sales. Our range of Chimney Cowls are suitable for Solid Fuel, Gas and Oil.
