Sorry to have received your negative feedback - I would have hoped you would have contacted us in the first instance. We make every effort to ensure that you are kept up to date with the delivery of your product and per the delivery instructions associated to the OH Cowl (advertised on the website) - Due to the specific requirement for Chimney Cowls OH Cowl they are manufactured to order to ensure that the Cowl meets your needs - 'OH' Chimney Cowls can at times take up to 5 working days which may affect your project deadlines especially when scaffolding/fitting costs need to be taken into consideration.
As ever we are always here to help and please don't hesitate to contact us - again sorry to have received your negative feedback and hope that this has been resolved to your satisfaction.
Kind regards
Kerry
Chimney Cowl Products
many thanks for your feedback - we've added the fitting instructions to the website (http://chimneycowlproducts.co.uk/acatalog/Standard-Terracotta-Chimney-Rain-Cowl-Aluminium-Strap-Fixing-40.html#SID=13) and going forward we will insert instructions with every order, many thanks again.
Kind regards
Kerry
Chimney Cowl Products
One of the largest companies specialising in Chimney Cowls, Disused Chimney Caps, Chimney, Balloons, Chimney Liners, Chimney Pots and Accessory sales. Our range of Chimney Cowls are suitable for Solid Fuel, Gas and Oil.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
One of the largest companies specialising in Chimney Cowls, Disused Chimney Caps, Chimney, Balloons, Chimney Liners, Chimney Pots and Accessory sales. Our range of Chimney Cowls are suitable for Solid Fuel, Gas and Oil.
