Central England Co-operative Funeralcare is no longer an active Feefo customer
Arddangos pob 579 adolygiad
TC
Trusted Customer
7 years ago
What Trusted Customer said about Central England Co-operative Funeralcare:
Excellent team and service at a very difficult time
Very caring and professional staff who took time to explain all details of funeral and services on offer. Staff very approachable and genuinely took time to look after my needs.
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Rhannwch
TC
Trusted Customer
7 years ago
What Trusted Customer said about Central England Co-operative Funeralcare:
Perfect
Compassionate, professional, dignified, expert, polite, efficient,,,,,, thank you
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Rhannwch
TC
Trusted Customer
7 years ago
What Trusted Customer said about Central England Co-operative Funeralcare:
Mixed emotions
Harvel the very kind gentleman who led the funeral. He was kind , courteous and showed genuine compassion. On the other hand I wasn't very happy with Kim. She snapped at my daughter when she enquired...
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Jennie
Central England Co-operative Funeralcare
7 years ago
Hello Beverly
Firstly may I take this opportunity to thank you for your feedback.
We fully understand the loss of a loved one is an extremely sensitive time for the families we are privileged to serve. We strive to provide the best service possible at all times and I'm sorry to hear that, on this occasion, our service fell short of our usually high standards.
I passed your comments back to our Senior Funeral Director for further investigation. The colleague in question has undertaken some retraining, particularly around the terminology that we use with our client so as not to cause unnecessary upset.
If you wish to discuss this in more detail, please don't hesitate to contact us.
With best wishes, Jennie
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Rhannwch
TC
Trusted Customer
7 years ago
What Trusted Customer said about Central England Co-operative Funeralcare:
EXCELLENT SERVICE
100%first rate could not ask for better service sue was amazing went beyond the normal service thankyou
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Rhannwch
Cwsmer Dibynadwy
7 years ago
Well organised
They looked after us
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Rhannwch
TC
Trusted Customer
Shirley
7 years ago
What Trusted Customer said about Central England Co-operative Funeralcare:
The service was excellent from start to finish and they was always at the end of the phone to help with all the arrangements.
No one pushed you into to what to have etc, they just advised you and...
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0
Rhannwch
TC
Trusted Customer
7 years ago
What Trusted Customer said about Central England Co-operative Funeralcare:
Excellent service.
Caring, compassionate, friendly, efficient and knowledgeable staff.
Nothing was too much trouble.
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Rhannwch
Cwsmer Dibynadwy
7 years ago
Almost perfect
Almost perfect except for two issues which we did raise at the funeral home.
1. We are not religious and specifically asked for a Celebrant....we were put in touch with a retired vicar!
2. We...
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Jennie
Central England Co-operative Funeralcare
7 years ago
Hello
We fully understand the loss of a loved one is an extremely sensitive time for the families we are privileged to serve. We strive to provide the best service possible at all times and I'm sorry to hear that, on this occasion, our service fell short of our usually high standards.
My colleagues have looked in the points you raised. I can only apologise on behalf of our funeral director, who was unaware that the family wished to act as pall bearers.
We have links with many local celebrants in the area, some of which are retired clergy. I hope this clarifies why you were put in touch with a vicar.
We would be happy to discuss any of this further should you wish.
With kind regards, Jennie
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Rhannwch
Cwsmer Dibynadwy
7 years ago
Excellent care & service
My mother died suddenly & from the moment I rang the co-op in Castle Bromwich the team were sympathetic & understanding.
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