I thought the customer service was excellent. The communication was clear and I was able to obtain the correct insurance for my business needs. I would highly recommend this company to others.
Although I have stayed with you, the service has not been great.
You didn't call when asked, you didn't reply to emails, and you've sent the wrong documents.
So overall, its been a terrible...
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Ariana Greenwood
Caunce O’Hara
24 days ago
Hi there,
Thank you for sharing your feedback.
I sincerely apologise for your experience and understand how disappointing and frustrating this must have been. This is not the level of service we aim to provide.
I understand that you have been in touch with our Complaints team and that the issue has now been resolved.
If there is anything else we can assist you with, please don’t hesitate to get in touch on 0333 321 1403.
Best wishes,
Ariana
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