I must make the caveat that I have never made a claim but my experince when starting the policy eight years ago and every renewal since suggests a very efficient company which I would and in fact...
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Natalie
Caunce O’Hara
9 years ago
Thanks Arthur, it makes us very happy to have loyal customers like yourself. We will continue to keep up the good work. Please feel free to follow us on Twitter @Caunceohara as we do regular offers and discounts for existing clients referring friends who then take out cover with us.
QThe service was good but I find that the email reminders that are used to notify you that the insurance is due for renewal do not get to me. This has happened 2 years in a row.
Natalie
Caunce O’Hara
9 years ago
Hi Hilary, thank you for the review and I'm sorry to hear e-mails have not been reaching you. We do find that its worth checking your junk e-mail as occasionally with hotmail accounts they can end up here.
I will add a note to your file so that we give you a call when your renewal is due just to check you have received everything you need.
I have not had to claim on the insurance but the team have been very helpful explaining the policy and sorting renewals out (even when I missed the renewal date!)
Very good service. The agent was someone how had previously handled my insurance renewal and this helped tremendously as he specifically understood my business needs and my requirements. This also...
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Natalie
Caunce O’Hara
9 years ago
Stephen thank you for leaving a review, we are pleased to hear you had a positive experience with our team and in particular our dedicated handler.
We appreciate your constructive feedback, documents are e-mailed automatically by the system but unfortunately on some occasions do end up in the junk folder. We are always here to assist should you need us.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
