How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

cardfactory Adolygiadau

https://www.cardfactory.co.uk/

ARDDERCHOG

cardfactory is the UK’s leading specialist retailer of cards, gifts and celebration essentials.

Service

4.3

Product

4.4

3,877

381

242

213

614

5,327

ratings over the past year

Arddangos pob 45,635 adolygiad

Cwsmer Dibynadwy

8 years ago

Fab site, fab cards

I love it - easy and good value. Friends love receiving their cards :)

Dyddiad y pryniant: 27/11/2017

Cwsmer Dibynadwy

8 years ago

Great quality personalised balloon, sent on time.

Dyddiad y pryniant: 21/11/2017

Trusted Customer

Maidstone kent

8 years ago

What Trusted Customer said about cardfactory:

First rate!

I have bought many times from card factory. Each time everything has arrived as ordered, prices are very good. Delivery is exceptional! I recommend everybody to use them.

Dyddiad y pryniant: 05/11/2017

Cwsmer Dibynadwy

8 years ago

The service was brilliant, fast and well easy all of the contents that were vulnerable of smashing were well wrapped with bubble wrap! Couldn't ask for better service!!

Adam

cardfactory

8 years ago

Thank you for your feedback, we really appreciate you taking the time to write into us to leave this great review. We can’t wait to send you more great personalised gifts soon!

Product reviews

Dyddiad y pryniant: 06/11/2017

Cwsmer Dibynadwy

8 years ago

Not happy at all, I placed an order on the 30th November and they took the money out of my bank. I then rang on 14th December for them to tell me they can’t proceed my order but if I didn’t ring them...

Emma - Customer Service Advisor

cardfactory

8 years ago

Thank you for your feedback, I'm really sorry that there was an error on our side with the set up of this order. I can see we have refunded this in full for you and you were able to place a fresh order.

I'm really sorry for any inconvenience caused it's certainly not our usual level of service.

Dyddiad y pryniant: 30/11/2017

Cwsmer Dibynadwy

8 years ago

Very impressed with my cards quick and easy

Dyddiad y pryniant: 28/11/2017

Trusted Customer

Bedfordshire

8 years ago

What Trusted Customer said about cardfactory:

Love card factory

Really easy to personalise. Lots to choose from and fast delivery

Dyddiad y pryniant: 29/11/2017

Trusted Customer

8 years ago

What Trusted Customer said about cardfactory:

Did not have a things I went in for in stock

Sold out of thing I went in for

Dyddiad y pryniant: 01/11/2017

Trusted Customer

8 years ago

What Trusted Customer said about cardfactory:

Arrived on time and lovely wrapped in paper with a few Happy Birthday confetti! Would purchase balloons again.

Dyddiad y pryniant: 20/11/2017

Trusted Customer

8 years ago

What Trusted Customer said about cardfactory:

great work x

Product reviews

Dyddiad y pryniant: 21/11/2017

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Dysgwch fwy am Feefo

cardfactory Adolygiadau

Christmas Card - Special Dad Christmas Door C004565-17Rhagor o adolygiadau o’r cynnyrch hwn (1)Edrychwch ar wefan y cynnyrchAll products were great value for money!

Personalised 60th Birthday Card - A Vintage ClassicRhagor o adolygiadau o’r cynnyrch hwn (24)Edrychwch ar wefan y cynnyrchVery pleased with purchase, card was better than expected.

Multi Photo Upload Card - Green Box Any TextRhagor o adolygiadau o’r cynnyrch hwn (49)Edrychwch ar wefan y cynnyrchgreat wrk, quick service ,

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?