Caledonian Travel Adolygiadau

I apologise for the inconvenience and number of calls required to confirm your booking. I note from your booking details that this particular break does require us to submitt additional information to Fred Olsen than would not be the norm with a standard booking.

Thank you for your feedback. In terms of the accommodation if we had placed in Liverpool itself the cost of your specific break may well have meant the selling price would have been double, hence the decision the we place outside the city centre at a more sensible and achievable cost.

Naturally, it was with great concern to learn of your disappointment with regards to the cancellation of your trip. I can fully appreciate your feelings on the matter and I would like to sincerely apologise for the disappointment and upset caused. I appreciate it is of little consolation, but I would like to explain that we are only able to offer tours based on our coach reaching a minimal running capacity. It would not be feasible for any operator to run breaks for only a handful of clients, the associated costs and ultimately the increased selling prices would not be at all realistic. Where possible we always try to give as much notice as possible and offer discounts on alternatives tours and dates, which I fully understand is not always an option. I understand on this instance the team managed to move you to an alternative break. I regret on this occasion it was deemed necessary to cancel your original break and sincerely apologise for the inconvenience.