I had a number of questions before I placed my international order and the customer service rep that helped me over the course of several days was excellent.
I ordered goods which took over 9 days to get to me, in this day and age this is totally unexceptable.
Considering I paid postage I am appalled at this service.
Brummells of London
Brummells of London
13 years ago
Please accept our sincere apologies for the delay to your order. Following investigation we have just sent you an email with the full details of the error with the courier. We use them specifically for their reliability, so this incident is extremely unfortunate.
As per our email, we have taken some additional actions as a courtesy to you and we hope that this has helped to restore your confidence in our service. If you have any further issues, please do let us know.
Kind Regards,
Sue
Brummells Customer Service Team
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
