How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Brooks Braithwaite Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer {{merchantUrl}} | Feefo

Arddangos pob 954 adolygiad

Cwsmer Dibynadwy

Dilyswyd gan Feefo

5 years ago

Yes iv been with you 5 years

Iv been with you for 5 years, I Never get told when my insurance is due, when I phoned I pay in full for the year, the man I spoke to took the money out of my bank plus did a direct debit, I had to...

Cwsmer Dibynadwy

Dilyswyd gan Feefo

5 years ago

I couldn't do what I needed to with one phone call , the member of staff needed to speak to his supervisor as he didn't know how to do what was needed (to add some dogs on to a extension policy as...

Alison Garrod

Brooks Braithwaite

5 years ago

Hi there, Thank you for you leaving your review. We're sorry we were unable to assist you on your first call, but pleased to hear that when we did call you back to deal with your request our staff were friendly and were able to sort out your request. Please don't hesitate to contact us if you require any further assistance.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

5 years ago

Yes. Overs all that I need.

I was already using Petplan to cover myself and pet business and then COVID came along I lost all my business, I rang Petplan to cancel expecting a cancellation fee, but I found that I could just...

Alison Garrod

Brooks Braithwaite

5 years ago

Hi there, Thank you for leaving your lovely review. It's always great to hear that we have been able to provide your insurance cover for you when it was needed and that it was hassle free when you need to cancel and restart again. Please don't hesitate to contact us if you require further assistance. Kind regards Petplan Sanctuary Team

Cwsmer Dibynadwy

Dilyswyd gan Feefo

5 years ago

No response

Still waiting for call backs from two different agrnts

Dani

Brooks Braithwaite

5 years ago

Hi There, Thank you for taking the time to provide your comments. I do apologise for the service you have received, we take all feedback very seriously. I can see that we have been speaking with you via email and I hope that we have now been able to resolve this for you. If you require any further assistance, please don't hesitate to contact us by email or telephone. Our contact number is 0345 070 1064, and we are open from Monday to Friday, 9am until 5:15pm. Kind regards, The Petplan Sanctuary Team

Cwsmer Dibynadwy

Dilyswyd gan Feefo

5 years ago

During covid it is expected to be a logistical headache for companies.Pet Plan had responded to the chalange and emailed all the relevant documents.Unfortunately my email ended up in spam and has...

Mr J M W Edwards

Dilyswyd gan Feefo

5 years ago

What Mr J M W Edwards said about Brooks Braithwaite:

Slower in responding to pay out claims and expensive

Slower in response to claims and expensive,

Mrs Sallyann Scrivens

Dilyswyd gan Feefo

5 years ago

What Mrs Sallyann Scrivens said about Brooks Braithwaite:

Yes

Yes I have already recommended them

Dani

Brooks Braithwaite

5 years ago

Hi There, Thank you so much for your brilliant review! It's fantastic to hear that you have already recommended us! If we can be of any assistance in the future, please don't hesitate to get in touch. Our contact number is 0345 070 1064, and we are open from Monday to Friday, 9am until 5:15pm. Kind regards, The Petplan Sanctuary Team

Cwsmer Dibynadwy

Dilyswyd gan Feefo

5 years ago

Good value but no rebates for premises closed due to COVID ?

Great value and service. However we have been closed due to COVID for more than half the insured period i would have hoped this would have been reflected in a rebate or renewal quote, unfortunately...

Dani

Brooks Braithwaite

5 years ago

Good afternoon, Thank you so much for taking the time to provide us with your feedback, we take our customers comments very seriously in improving the service and products we provide. I'm sorry that you feel we have been unable to assist you further throughout the COVID lockdown. We would be more than happy to discuss this further with you. Should you wish to, please feel free to contact us on 0345 070 1064. We are open from Monday to Friday, 9am until 5:15pm. Kind regards, The Petplan Sanctuary Team.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

5 years ago

Yes exactly what I was looking for

I would recommend pet plan sanctuary for e ergo e needing this type of insurance cover

Dani

Brooks Braithwaite

5 years ago

Good Afternoon, Thank you so much for your review! It's fantastic to hear that you would recommend us to others! If we can be of any assistance in the future, please don't hesitate to get in touch. Our contact number is 0345 070 1064, and we are open from Monday to Friday, 9am until 5:15pm. Kind regards, The Petplan Sanctuary Team

Ms Sarah Tandy

Dilyswyd gan Feefo

5 years ago

What Ms Sarah Tandy said about Brooks Braithwaite:

Avoid at all costs! Useless company!

Useless company! Did not contact me when my renewal was due. Did not send me any form of quote for the upcoming year/renewal. They waited until my renewal date was past then sent me an email...

Dani

Brooks Braithwaite

5 years ago

Good afternoon,Thank you for taking the time to provide your comments.I do apologise for the service you have received, we take all feedback very seriously. I can see that we have been speaking with you via email and I hope that we are able to resolve this for you.If there is anything further that we are able to help you with, please do let us know. Our contact number is 0345 070 1064, and we are open from Monday to Friday, 9am until 5:15pm.Kind regards,The Petplan Sanctuary Team

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Dysgwch fwy am Feefo