I never recieved my product. It says it was disposed of?
Dylan Pritchard
Brio Product Group
5 years ago
Hey there! Thanks for taking the time to send us this message and happy holidays! We're getting in touch right now to figure out how we can get you your Zero Blade. It's possible there may have been a shipping issue we can address. 🙂
Product reviews
Dylan Pritchard
Brio Product Group
5 years ago
Hey there! Thanks for taking the time to send us this message and happy holidays! We're getting in touch right now to figure out how we can get you your Zero Blade. It says the address was "unshippable" according to USPS and I'm hoping we can address this right now. 🙂
I didn't really experience their customer service because I simply ordered the product and it arrived as expected. If the quality of their service matches the quality of their products then I have no...
This is the worst experience I've ever had with a trimmer. I only wanted to trim my beard down from a #3 to a #2. It yanked and pulled my hair so badly I had to stop immediately. I've oiled the...
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Dylan Pritchard
Brio Product Group
5 years ago
Hey there! Thanks for reaching out. I'm sorry to hear your trimmer failed to meet expectations. We received and responded to an email with you on November 16th, 2020, so it looks like it was a misunderstanding and might have ended up in an email filter. 🙁 We are following up again to see if we can get you a new trimmer and hopefully get things sorted out to figure out what went wrong. 🙂
Product reviews
Dylan Pritchard
Brio Product Group
5 years ago
Hey there! Thanks for reaching out. I'm sorry to hear your trimmer failed to meet expectations. We received and responded to an email with you on November 16th, 2020, so it looks like it was a misunderstanding and might have ended up in an email filter. 🙁 It sounds like a defective blade, and we are following up again to see if we can get you a new trimmer and hopefully get things sorted out. 🙂
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