I booked Holiday well in advance, but my booking was cancelled with you informing me
When i contacted the day before my holiday to confirm booking i was informed that i had not paid some of the...
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BreakFree Holidays
Breakfree Holidays
11 years ago
Thank you for your feedback. We have investigated this matter with the park and understand what has happened. We will email you on the personal email you have supplied to discuss this further.
BreakFree Holidays
Site booked then withdrawn and not informed !!! Had to rebook at another company.Not good customer service when called to ask why booking cancelled. Would not recomend break free to anyone.
BreakFree Holidays
Breakfree Holidays
11 years ago
Thank you for your feedback. We are sorry that you were disappointed. This is an unusual situation but unfortunately Haven changed the classification of this park. As a result of this they were unable to honour the bookings, which was out of our control.
We pride ourselves on our customer service and can only apologise if you feel that we did not meet our normally high standards on this occasion. If you would like to provide us with more information regarding this matter, please email:
tell-us-more@breakfreeholidays.co.uk
BreakFree Holidays
Cwsmer Dibynadwy
11 years ago
Rubbish
Dyddiad y pryniant: 11/05/2014
0
Rhannwch
Cwsmer Dibynadwy
11 years ago
Quick and efficient online booking. All confirmations sent out promptly.
Product reviews
Dyddiad y pryniant: 11/05/2014
0
Rhannwch
Cwsmer Dibynadwy
11 years ago
Never have any problems with their booking system.
Product reviews
Dyddiad y pryniant: 15/05/2014
0
Rhannwch
Cwsmer Dibynadwy
11 years ago
did it online really easy
Product reviews
Dyddiad y pryniant: 11/05/2014
0
Rhannwch
Cwsmer Dibynadwy
11 years ago
Easy and efficient
Product reviews
BreakFree Holidays
Breakfree Holidays
11 years ago
Thank you for your feedback. We are very sorry to hear that you were disappointed with the standard of your accommodation.
Our aim is to provide great value holidays and accommodation. Quality is as important as value and we therefore expect our partners to provide accommodation which is - at a minimum - clean, comfortable and meets the criteria as described in the pre-booking information. We are sorry that this does not appear to have been the case on this occasion.
We will forward your feedback. If you would like to provide us with more information regarding this matter, please email:
tell-us-more@breakfreeholidays.co.uk
BreakFree Holidays
Dyddiad y pryniant: 20/04/2014
0
Rhannwch
Cwsmer Dibynadwy
11 years ago
hassle free booking good value
Product reviews
Dyddiad y pryniant: 11/05/2014
0
Rhannwch
Cwsmer Dibynadwy
11 years ago
Service was good when booking
Product reviews
BreakFree Holidays
Breakfree Holidays
11 years ago
Thank you for your feedback. We are very sorry to hear that you were disappointed with the standard of your accommodation.
Our aim is to provide great value holidays and accommodation. Quality is as important as value and we therefore expect our partners to provide accommodation which is - at a minimum - clean, comfortable and meets the criteria as described in the pre-booking information. We are sorry that this does not appear to have been the case on this occasion.
We will forward your feedback. If you would like to provide us with more information regarding this matter, please email:
tell-us-more@breakfreeholidays.co.uk
BreakFree Holidays
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.