Breakfree Holidays Adolygiadau

Thank you for your feedback. We are very sorry to hear that you were disappointed with the standard of your accommodation. Our aim is to provide great value holidays and accommodation. Quality is as important as value and we therefore expect our partners to provide accommodation which is - at a minimum - clean, comfortable and meets the criteria as described in the pre-booking information. We are sorry that this does not appear to have been the case on this occasion. We will forward your feedback. If you would like to provide us with more information regarding this matter, please email: tell-us-more@breakfreeholidays.co.uk BreakFree Holidays

Thank you for your feedback. We are sorry that we were unable to refund your money. Park Resorts have offered Pets Go Free breaks this year but these are only available when booking full price holidays. Your booking was made through one of our great value newspaper promotions and our terms state that pets cannot be booked within these promotions. We advise pet owners to contact their chosen park before booking, to ensure that pets are allowed on park and to check the additional cost of bringing their pet on holiday. This charge will then be invoiced separately by the holiday park. BreakFree Holidays