Big Cat Travel Insurance is no longer an active Feefo customer
Arddangos pob 620 adolygiad
DM
David Murdoch
Dilyswyd gan Feefo
3 years ago
What David Murdoch said about Big Cat Travel Insurance:
First class insurance for best price
0
Rhannwch
GM
Gregory May
Dilyswyd gan Feefo
3 years ago
What Gregory May said about Big Cat Travel Insurance:
Quick , informative and knew there stuff
Quickly answered the phone , knew what they were talking about and had the producing needed
0
Rhannwch
JB
John Beddoes
Dilyswyd gan Feefo
3 years ago
What John Beddoes said about Big Cat Travel Insurance:
Unbelievably slow claims resolution, still waiting!
Actually not very fair star rating.
Big Cat has been great in all my dealings with you. But, I unfortunately had to put in a medical claim last year in February and I’m still waiting for it to be...
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Big Cat Travel Insurance
Big Cat Travel Insurance
3 years ago
Hi there,
Many thanks for your recent feedback.
As confirmed in the review above, a delay in the processing of this claim was caused due to the lack of a signed GP letter which was required. This has since been obtained by the Insured and passed over to the claims team so that the claim can be finalised. We are working with the client and the claims team to ensure that this is processed without further delay.
We have also reached out to the client and explained exactly how our medical emergency assistance service works (which is provided by Allianz) and advised that if they were to have any issues with that process, to contact us for assistance.
Big Cat Travel Insurance
0
Rhannwch
SW
Simon Weeks
Dilyswyd gan Feefo
3 years ago
What Simon Weeks said about Big Cat Travel Insurance:
Great Activity Cover Options
The activity cover options is excellent and ideal for our trip. I also had a very efficient experience with their customer service team. Of course the most important thing with an insurer is the...
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0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
3 years ago
You have a good product but your website didn't function properly so I could only read the particular items covered with difficulty and to pay, I had to call the office.
0
Rhannwch
DM
Doug Mortimer
Dilyswyd gan Feefo
Scotland
3 years ago
What Doug Mortimer said about Big Cat Travel Insurance:
Very helpful and informed whilst dealing with my enquiry
The representative answered my questions clearly and was pleasant, efficient and knowledgeable
1
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
3 years ago
Easy to contact , all questions answered promptly, good communication
Excellent, quick , good customer communication.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
3 years ago
Reliable and flexible cover
Easy web access to cover backed by major world insurance player
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
3 years ago
Not sure, just give them a call!
Really helpful! on checking the online holiday insurance I had a specific activity of a 6 day horse trail riding. I phoned up to check I would have the right policy, this was really easy to sort and...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
