How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Bern Pet Foods Adolygiadau

https://bernpetfoods.co.uk

EXCEPTIONAL

Service

4.7

Product

4.7

ratings over the past year

Arddangos pob 280 adolygiad

Cwsmer Dibynadwy

Dilyswyd gan Feefo

2 years ago

Diabolical Delivery

Orders placed on 20th May it’s now 1st June. I am asked to write a review of my recent purchase and the order hasn’t even arrived. This is the second time this has happened. Last order took over 15...

Amy

Bern Pet Foods

2 years ago

Hello, thank you for your feedback. We have been in contact with you to help solve the issue.

Product reviews

Dyddiad y pryniant: 20/05/2023

Cwsmer Dibynadwy

Dilyswyd gan Feefo

2 years ago

Orilen cat food

On time delivery as usual ,helpful and kind customer service. Orijen cat food is one of the best food in the market containing fresh meat and fish.

Product reviews

Dyddiad y pryniant: 12/05/2023

Cwsmer Dibynadwy

Dilyswyd gan Feefo

2 years ago

Excellent

Excellent service and delivery . The parcel tracking was a bonus.

Product reviews

Dyddiad y pryniant: 19/05/2023

Cwsmer Dibynadwy

Dilyswyd gan Feefo

2 years ago

Everything turned up, but it took a while for the delivery to arrive.

Product reviews

Dyddiad y pryniant: 09/05/2023

Marcia

Dilyswyd gan Feefo

2 years ago

What Marcia said about Bern Pet Foods:

Excellent customer service

Good customer service, very prompt replying. The product I ordered was not available when it came to be processed, Bern replaced it with a better more expensive product for the same price as the...

Product reviews

Dyddiad y pryniant: 28/04/2023

sue

Dilyswyd gan Feefo

Taunton

2 years ago

What sue said about Bern Pet Foods:

efficient delivery

Product reviews

Dyddiad y pryniant: 24/04/2023

Cwsmer Dibynadwy

Dilyswyd gan Feefo

2 years ago

Late, late, late deliver of dog food.

Waited 10 days now for a dog food delivery, still no word on delivery date. So I'm having to order from another company who can deliver next day. Its cost a fortune. If late delivery was a one off...

Product reviews

Dyddiad y pryniant: 28/04/2023

Rebecca Parkin

Dilyswyd gan Feefo

2 years ago

What Rebecca Parkin said about Bern Pet Foods:

Poor customer service.

I bought a discounted damaged bag. A few days later I was notified order complete. Then days after this, emailed saying they can't find the damaged stock, so would be sending undamaged stock to...

Product reviews

Dyddiad y pryniant: 28/04/2023

Chris Evans

Dilyswyd gan Feefo

2 years ago

What Chris Evans said about Bern Pet Foods:

Brilliant website and service as always.

Superb delivery time again.

Product reviews

Dyddiad y pryniant: 27/04/2023

Cwsmer Dibynadwy

Dilyswyd gan Feefo

2 years ago

Great company , would def use again!

Very quick delivery, bought one of the acana sale bags, great value Will definitely use again, thank you.

Product reviews

Dyddiad y pryniant: 27/04/2023

Not received a review invite?

ACANA Grass-Fed Lamb 10kg (5x2kg), Slight Tear Damage, 20% OFF*

ORIJEN Fit & Trim 11.4kg (Slight Tear Damage), 20% OFF*

View all media (30)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Dysgwch fwy am Feefo

Bern Pet Foods Adolygiadau

ORIJEN Six Fish DogRhagor o adolygiadau o’r cynnyrch hwn (11)Edrychwch ar wefan y cynnyrchIt might get a better rating if this product had been delivered before I was asked to review it.

ACANA Senior RecipeRhagor o adolygiadau o’r cynnyrch hwn (9)Edrychwch ar wefan y cynnyrchIt might be a better rating if I had received this. Delivery company used is useless.

ORIJEN Original CatRhagor o adolygiadau o’r cynnyrch hwn (31)Edrychwch ar wefan y cynnyrchnothing to complain! it was perfect!

ORIJEN Original CatRhagor o adolygiadau o’r cynnyrch hwn (31)Edrychwch ar wefan y cynnyrchCats love it. They eat all of it.

ORIJEN Original 11.4kg (30% OFF), Slight Tear Damage*Rhagor o adolygiadau o’r cynnyrch hwn (2)Edrychwch ar wefan y cynnyrchThe ingredients say it all, excellent dog food.

ACANA Adult Dog RecipeRhagor o adolygiadau o’r cynnyrch hwn (20)Edrychwch ar wefan y cynnyrchhave used this meal for many years

ACANA Highest Protein Pacifica DogRhagor o adolygiadau o’r cynnyrch hwn (8)Edrychwch ar wefan y cynnyrchmeal keeps my dogs fit andwell

ORIJEN Puppy 11.4kg (20% OFF), Slight Tear Damage*Rhagor o adolygiadau o’r cynnyrch hwn (4)Edrychwch ar wefan y cynnyrchI haven't recieved it yet. Late delivery can't comment

ORIJEN Original 11.4kg (20% OFF), Slight Tear Damage*Rhagor o adolygiadau o’r cynnyrch hwn (13)Edrychwch ar wefan y cynnyrchHaven't recieved it yet. Late delivery can't comment

ORIJEN Original 11.4kg (30% OFF), Slight Tear Damage*Rhagor o adolygiadau o’r cynnyrch hwn (2)Edrychwch ar wefan y cynnyrchHaven't got it yet. Still waiting.

ACANA Adult Dog RecipeRhagor o adolygiadau o’r cynnyrch hwn (20)Edrychwch ar wefan y cynnyrchSparky loves it!! Defo order again.

ACANA Grass-Fed Lamb 11.4kg (20% OFF), Slight Tear Damage*Rhagor o adolygiadau o’r cynnyrch hwn (5)Edrychwch ar wefan y cynnyrchGreat product great value for money!

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?