Bababing! Adolygiadau

Thank you for your review and your feedback. I am sorry to hear that the experience could have been better. Please do contact me directly on richard@bababing.com if you would like a replacement mat or to discuss the order further. I apologise that your experience has fallen short of our usual high standards. Kind Regards, Richard

Hi, I am sorry to read your review with regards to our service. As a company, we strive to achieve the best customer experience possible when purchasing our products. After looking into your recent email, please be advised a response was sent 2 days after your email. Please check all inboxes and spam folders to ensure our email did not arrive in these folders?

Thank you for your kind review! Really pleased that you love your new bag. Many Thanks Rick

Thank you for your feedback. I am pleased that you are happy with the product! The postal delays were unavoidable and I can appreciate that it may have been frustrating. Many Thanks, Rick

Thank you so much for your review and feedback . We are so pleased that you are happy with the product and the service. Thanks! Rick

Hi, Many thanks for your review below and we are glad that you like your new changing bag. With regards to delivery, we apologize that this took longer than expected, however this is due to the current Royal Mail strike action currently going on at present. This is seriously disrupting many businesses here in the UK and unfortunately due to the contract situation we have with Royal Mail in using their services, we are therefore unable to use other suppliers. We are all hoping the strike action is resolved soon so that normal delivery times move back to normal as we do use a free delivery tracked 48 hour delivery service on all orders.

Hi, I am very sorry to read your review below as we try to pride ourselves on our great customer service. With regards to shipment of your changing bag, as it is noted on our website, dispatch would be taking place on the 12th December when new stock arrives with us. Unfortunately due to a small shipping delay beyond out control this has taken a few days more than we expected of which we apologize. However, this particular item has now been delivered and shipped accordingly, and therefore your order has not been forgotten. Furthermore, should any of our customers not been able to wait for their order, we would of course supplied them a full and immediate refund without delay. With regards to the product review request, this is an automated email that is sent to all of our customers and therefore I would not expect any of our customers to review the product without receiving this first. This is something I will be taking up with Feefo in order to find ways of moving the review dispatch emails to our customers accordingly.