AXA Insurance - Ireland Adolygiadau

Good Morning Linda, Thank you for taking the time to provide your feedback, I am sorry to hear you were disappointed with your renewal. I understand your concern regarding the automatic renewal of your policy. We apologise for any inconvenience this may have caused. Upon reviewing your renewal pack, I can confirm it was outlined that the policy would be automatically renewed unless we were notified otherwise. We then issued your policy documents a week prior to your renewal date to ensure you had your documents when your policy automatically renewed. You can contact us at any time prior to your renewal to discuss your cover and quotation however we do not make individual calls. We strive to provide transparent and clear communication regarding our renewal processes, and we regret if this was not made sufficiently explicit to you. Your feedback is valuable to us, and we will take this into consideration to improve our communication in the future. Our customer service team are on hand to answer any queries you may have regarding your policy or can assist you in opting out of our automatic renewal process. Kind regards, Sinead Feefo Coordinator