AXA Insurance - Ireland Adolygiadau

Hi Amanda,

Unfortunately I was unable to reach you by phone.  I am sorry if you felt that our staff member's manner was overly abrupt.  We pride ourselves on our excellent customer service and poor service has no excuse.  Your policy was not actually cancelled and you would indeed have been covered if there was an accident.  Michael had stopped the direct debit from automatically renewing, but left the policy in force while awaiting instruction to cancel or renew.

I will pass your feedback on to our customer services team.

We really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.

Regards

Paul