How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

AXA Insurance - Ireland Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer {{merchantUrl}} | Feefo

Arddangos pob 149,829 adolygiad

Trusted Customer

Dilyswyd gan Feefo

9 years ago

What Trusted Customer said about AXA Insurance - Ireland:

Price Increase is un justified, I have no penalty points, and no claims bonus

Deirdre

AXA Insurance - Ireland

9 years ago

Good afternoon Cathal

We appreciate the time you have taken to leave your feedback. Across the Irish Insurance Industry, premiums have risen due to a number of factors. A sustained increase in the number of personal injury claims, higher court awards, and the collapse of Setanta Insurance, have all contributed to this.

At AXA we are dedicated to keeping our expenses down, using cost effective vehicle repairers and fighting fraud. However, personal injury claims are very high, and despite our on-going efforts to minimise cost, all premiums have gone up this year.We really appreciate your custom and would like to take this opportunity to thank you for your loyalty to AXA and for renewing your policy with us.

Kind Regards

Deirdre

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 years ago

Your insurance is expensive. I left my renewal on the long finger so didn't get a chance to look elsewhere. After a long number of years with AXA I will move next year if better value isn't on...

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 years ago

I have found the staff very helpful

Trusted Customer

Dilyswyd gan Feefo

9 years ago

What Trusted Customer said about AXA Insurance - Ireland:

Paid excess amount on claims which I think is ridiculous and lack of faith in the company. Might try another insurance after this.

Michaela Deeny

AXA Insurance - Ireland

9 years ago

Hi Samuel,

Thank you for your feedback. I understand that you spoke with Sean of our office this morning and you discussed your issues, We appreciate you taking his call and thank you again for your feedback.

Best regards,

Michaela

Trusted Customer

Dilyswyd gan Feefo

9 years ago

What Trusted Customer said about AXA Insurance - Ireland:

I rated axa anssurance 4 star, reguarding a good behaviour dealing with customers but there is a point for improvment when it comes to premuime it still high even after being with the company for 5...

Trusted Customer

Dilyswyd gan Feefo

9 years ago

What Trusted Customer said about AXA Insurance - Ireland:

Service seemed a little haphazard

Rang up to locate a policy - it took an age. Doesnt feel reassuring.

Deirdre

AXA Insurance - Ireland

9 years ago

Hi Philip

Thank you for taking the time to leave your feedback.

We are sorry the process seemed to be complicated. we will forward your comments to our customer service manager who will ensure our agent receives further training.

We are delighted that you chose AXA and we look forward to providing you with excellent customer service for years to come.

Kind regards

Deirdre

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 years ago

Unhelpful Navan office

I found both Renata and Teresa in the Navan co.Meath office unhelpful. In fact I got the impression that both lady's went out of there way to make things awkward for me. I was lucky I finally got to...

Deirdre

AXA Insurance - Ireland

9 years ago

Good afternoon Dan

Thank you for taking the time to leave your feedback and thank you for taking my call.

I will look into this further for you and get back to you tomorrow.

Kind regards

Deirdre

Cwsmer Dibynadwy

Dilyswyd gan Feefo

9 years ago

Fast efficient friendly

Car insurance

Trusted Customer

Dilyswyd gan Feefo

9 years ago

What Trusted Customer said about AXA Insurance - Ireland:

quick and easy no messing

Trusted Customer

Dilyswyd gan Feefo

9 years ago

What Trusted Customer said about AXA Insurance - Ireland:

It's good

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Dysgwch fwy am Feefo