Hi,
Thanks for taking the time to leave a review of your experience.
It's great to hear you've found everything excellent and you're happy with our service.
Thank you for renewing your home insurance with us for a 4th year. We really appreciate your loyalty and custom.
Best wishes
Paula
AXA Customer Service Team
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 year ago
An excellent service
Excellent
Paula
AXA Insurance
1 year ago
Hi,
Thanks for taking the time to leave a review of your experience.
It's great to hear you find our service is excellent.
Thank you for renewing your car insurance with us for a 3rd year. We really appreciate it.
Best wishes
Paula
AXA Customer Service Team
0
Rhannwch
AH
Abdul Razzack Hashim
Dilyswyd gan Feefo
1 year ago
What Abdul Razzack Hashim said about AXA Insurance:
All done thro internet without any human contacts.
Paula
AXA Insurance
1 year ago
Hi Abdul.
Thanks for taking the time to leave a review of your experience.
I'm glad to hear you found the online renewal process was easy.
Thank you for renewing your car insurance with us for a 3rd year.
Best wishes
Paula
AXA Customer Service Team
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 year ago
Competitive rates of Insurance which do not eliminate older drivers, but it seems unfair that such a high premium exists solely because of age.
Gary
AXA Insurance
1 year ago
Hello and thanks for renewing your policy with us.
Your age and driving experience are just two of the things we look at when we generate your premium and I hope this link helps to explain how that calculation is made - https://www.axa.co.uk/car-insurance/premiums/
Thanks and take care,
Gary
AXA Customer Service Team
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 year ago
Fab never had a problem
Jasmin
AXA Insurance
1 year ago
Hi there, thanks for taking the time to leave us a review.
We're really glad you're happy with your policy and that you've renewed with us for another year. Please don't hesitate to reach out if there's anything we can help with - our contact details are on your policy schedule.
Best wishes
Jasmin
AXA Customer Service Team
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 year ago
Definitely recommended
Very efficient and user friendly. Competitively priced and good value for money.
Jasmin
AXA Insurance
1 year ago
Hi there, thanks for taking the time to leave us a review.
We're really glad you're happy with your policy and that you've renewed with us for another year. Please don't hesitate to reach out if there's anything we can help with - our contact details are on your policy schedule.
Best wishes
Jasmin
AXA Customer Service Team
0
Rhannwch
DW
David Woodcock
Dilyswyd gan Feefo
1 year ago
What David Woodcock said about AXA Insurance:
Early notice of renew, not happy with price increases.
Adam
AXA Insurance
1 year ago
Hi there, David.
I'm really sorry to hear that you're not happy with your renewal price this year. Your renewal price is based on the current details we hold at renewal to determine the cost. Prices are going up everywhere, and insurance is no different. We've seen a big increase in the cost of customer claims, which are impacted by inflation, the cost of labour and world events (like the energy crisis). We're doing as much as we can to manage these increases, although we need to balance this with still offering a great service for our customers.
I've ensured that your dissatisfaction with the increase has been logged.
Best wishes,
Adam,
AXA Customer Service Team.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 year ago
really good and no problems.
Adam
AXA Insurance
1 year ago
Hi there,
Thanks for taking some time to leave us your feedback.
It's great to hear that you've had no problems while insured by us. If you need any assistance on the future, we're here to help.
Best wishes,
Adam,
AXA Customer Service Team.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 year ago
Good. I had motor cover and house cover and found. them reasonable in cost and reliable in dealing with my claim
Kimberley Morgan
AXA Insurance
1 year ago
Hello,
Thanks for leaving your lovely review for us here at AXA.
It's great to hear you're happy with the service you've received.
If you ever need any help, please get in touch anytime.
Best wishes & thanks for choosing us!
Kim
AXA Customer Service Team
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 year ago
All questions were dealt with adequately.
Very good.
New policy now up and running.
Kimberley Morgan
AXA Insurance
1 year ago
Hello,
Thanks for leaving your lovely review for us here at AXA.
If you ever need any help, please get in touch anytime.
Best wishes & thanks for choosing us!
Kim
AXA Customer Service Team
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.