A phone number to call rather than chat lines. Excellent
Biggest plus for me was the fact you could deal with them
over the phone rather than chat lines. Very pleasant, helpful.
Gary
AXA Insurance
1 year ago
Thanks for renewing your policy with us.
We'll always have agents available over the phone during our opening hours, I'm pleased you find that useful.
Best wishes,
Gary
AXA Customer Service Team
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 year ago
AXA Car Insurance Renewal
Good price on renewal and it's a pain to move supplier and re-prove NCB - surely this should be automatic and on a central database for ALL insurers? I'd really like a multi-car policy based on me as...
Read more
Gary
AXA Insurance
1 year ago
Thanks for your comments.
It's great to see you've renewed with us again and I'm pleased to say we can tick most of your wish list too.
Take care,
Gary
AXA Customer Service Team
0
Rhannwch
ML
michael laker
Dilyswyd gan Feefo
Littlehampton
1 year ago
What michael laker said about AXA Insurance:
Happy customer
Renewal price came down, no increase. Informed of new rate early on.
Gary
AXA Insurance
1 year ago
Hi Michael,
Thanks for that 5 star review!
We really do appreciate it.
Take care,
Gary
AXA Customer Service Team
0
Rhannwch
ST
Stu
Dilyswyd gan Feefo
Norfolk
1 year ago
What Stu said about AXA Insurance:
Excellent service and easy to update and quick to apply.
I have not had any issues with AXA. I sadly made a claim last year and it was very easy to start the claim under what is a stressful time. Sadly the car was a total loss, but AXA kept me informed...
Read more
Gary
AXA Insurance
1 year ago
Hi Stuart,
I'm pleased we were able to help and make that stressful time as easy as possible for you.
Take care,
Gary
AXA Customer Service Team
0
Rhannwch
JF
Josephine Fyfe
Dilyswyd gan Feefo
1 year ago
What Josephine Fyfe said about AXA Insurance:
Not enough details in there insurance car products
Adam
AXA Insurance
1 year ago
Hi there, Josephine.
I'm really sorry to hear that you feel there is not enough detail in our car insurance products. You can find details on your cover on your Policy Schedule documents and in your Policy Wording document which can be found in the documents section of your online account. If you do have any questions regarding your cover we're happy to advise on this, you can contact us via a live chat when in your online account, emailing us at axa@axainsurance.com or calling our Help Team on 0330 024 1158. Our opening hours are Mon to Fri 8am to 8pm, Sat 9am to 5pm. Bank Holiday opening times vary.
Thank you.
Adam C
AXA Insurance Customer Service Team.
0
Rhannwch
ZB
Zachary Bray
Dilyswyd gan Feefo
Robertsbridge
1 year ago
What Zachary Bray said about AXA Insurance:
Very helpful and a competitive price. I am on my 3rd year with them, and I have never had an issue.
Gary
AXA Insurance
1 year ago
That's great to see Zachary, thanks for your positive comments.
Have a great day,
Gary
AXA Customer Service Team
0
Rhannwch
AC
Andrew Cooper
Dilyswyd gan Feefo
Wakefield
1 year ago
What Andrew Cooper said about AXA Insurance:
Highly recommended
Great experience very helpful
Gary
AXA Insurance
1 year ago
Hi Andrew,
It's lovely to read your comments.
Take care,
Gary
AXA Customer Service Team
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 year ago
I recommend to check the website out
The premium price for my home insurance is actually went lower than the previous year and that doesn’t happen anymore so I was very happy with that.
Gary
AXA Insurance
1 year ago
Thanks for renewing your policy.
It's good to see that we were able to reduce your premium.
Best wishes,
Gary
AXA Customer Service Team
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 year ago
Good insurance company, hopefully it will be as good if I have to use you
Good communication with you and it's good to hear that your insurance is due in plenty of time to save up!!
Gary
AXA Insurance
1 year ago
Thanks for renewing your policy with us again!
Have a super day,
Gary
AXA Customer Service Team
0
Rhannwch
AM
Alin Mototolea
Dilyswyd gan Feefo
Wittlesey
1 year ago
What Alin Mototolea said about AXA Insurance:
Trustworthy
Trustworthy
Gary
AXA Insurance
1 year ago
Hello Alin,
Thanks for your comments. I'm pleased to see you find us trustworthy.
Take care,
Gary
AXA Customer Service Team
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.