Great company with great products however both times ordering, there were issues with delivery, specially with Evri. I know that not directly related to this company, but knowing they choose to use...
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Hailey
ARRAN - Sense of Scotland
1 month ago
Hi Adam,
Thank you so much for your kind words about our products — it truly means the world to us. We’re so sorry, however, to hear about the difficulties you’ve experienced with delivery.
We completely understand how disappointing and frustrating this must feel, especially when it impacts your overall experience with us. While delivery is handled by our courier partners, we take full responsibility for the service you receive, and your feedback has been incredibly important. We are currently exploring additional courier options to ensure a smoother, more reliable experience going forward.
If you’ve experienced any issues at all with your delivery, please do get in touch with us at info@arran.com — we’d genuinely love the opportunity to assist you and make this right.
Kind regards
The ARRAN Sense of Scotland Team
Friendly and helpful . Helped with my product selection and encouraged me to sign up to the loyalty scheme. Very relaxed , friendly atmosphere . Would definitely visit again.
Dyddiad y pryniant: 16/03/2026
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
GBR
2 months ago
What Trusted Customer said about ARRAN - Sense of Scotland:
Excellent service ordered Sunday night received goods Tuesday afternoon products excellent as always. After the rain my favourite for shower gel, soap etc but chose others this time too
Dyddiad y pryniant: 15/03/2026
0
Rhannwch
MA
Marianne
Dilyswyd gan Feefo
GBR
2 months ago
What Marianne said about ARRAN - Sense of Scotland:
Products smell amazing and the quality is second to none, I will be a regular customer. I can smell the shower gel on my skin for hours and the eau de toilette fragrance lasts all day, I’m in love...
Your service is efficient, helpful & just at the correct pace.
The staff are very pleasant & know a lot about the products.
I visited the Sense of Scotland shop on Aran whilst on holiday...
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Dyddiad y pryniant: 15/03/2026
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
2 months ago
Easy to order online. Prompt delivery. Well packaged. Good offers.
Formally Arran Aromatics, ARRAN Sense of Scotland have created vibrant and evocative fragrances inspired by and made locally on the Isle of Arran since 1989. Each of their cruelty-free bath, body and home fragrance gifts are made using pure freshwater from their Island home and produced with a minimal impact on the environment.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Formally Arran Aromatics, ARRAN Sense of Scotland have created vibrant and evocative fragrances inspired by and made locally on the Isle of Arran since 1989. Each of their cruelty-free bath, body and home fragrance gifts are made using pure freshwater from their Island home and produced with a minimal impact on the environment.