Alton Towers Holidays is no longer an active Feefo customer
Arddangos pob 15,891 adolygiad
TC
Trusted Customer
Dilyswyd gan Feefo
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Easy to book
Helpful person at the other end of phone, easy to book and pay for. Information was helpful , re parking , opening times etc
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
Why do you take full payment months before arrival,
Could not believe full payment was taken instead of a deposit,it's seven months before we arrive!!!!!!!!!!!!!!!
Customer Care
Alton Towers Holidays
10 years ago
Hello There,
Thank you for your feedback, Our booking system is a live system so prices and availability can change at any time. We take full payment to avoid any price increases and guarantee the price that you pay at that time. We do apologise if this has caused you any inconvenience.
Hope you have a great trip away.
Kindest regards
Rachel
1
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Apron Towers Hotel
Quite confusing to get to the correct booking screen.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
The booking has been a complete an utter sham and I'm in the mood to cancel the whole booking as it's been a complete nightmare. First step rang someone on 27th January hoping to book they quoted me...
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Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thank you for taking the time to rate your experience.
Our customer experience teams are available from 0900 - 2100 mon - fri and 0900 - 2000 at weekends.
We are liaising directly at the moment via email regarding the payment issues which I hope can be resolved as soon as possible for you so that you can start to look forward to your forthcoming break.
With kind regards,
Kim
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
trip away
I have booked with Alton towers for the past 7 and never had problems. This year 2016 I did my yearly booking via telephone. The person who answered was helpful but not as knowledgeable as previous...
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0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
10 years ago
What Trusted Customer said about Alton Towers Holidays:
After booking year after year this year was very unpleasant
The website is confusing and not all working ! And totally gutted the deposit system is no longer, I have been year after year mostly twice a year for two night breaks ! If I hadn't promised this...
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1
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
Splash landings night stay
Great service would have liked to have been able to book a second day in the water park when making reservation but was given the number to arrange and need to sort on arrival
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
Worcestershire
10 years ago
What Trusted Customer said about Alton Towers Holidays:
My booking
From the minute I called my booking was handled promptly and professionally. The day was very helpful and went out if her way to ensure all my questions were answered. Fantastic
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
Mini break treat
Easy to book and follow step by step
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
Not the best experience
Tried to get adjacent/interconnecting rooms as we're going with multiple families and young children. However, the hotel and reservation teams seem to operate independently making organising this...
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
